Customer Service Representative

Job Description

Job Title:

Customer Service Representative

Req :

49289

Job Location (Short):

Ames, IA, USA

Employment Type:

Full Time

Segment:

Danfoss Power Solutions Segment

Job Category:

Supply Chain and Operations

Work Location Type:

Hybrid

The Impact You'll Make
Are you someone who can deliver exceptional customer service in a collaborative and fast-paced environment? Danfoss is seeking a Customer Service Representative to join our team. This position will serve as the primary point of contact for customers, ensuring timely communication, accurate order management, and proactive support.

In this role, you will work closely with Sales Account Managers, plant personnel, and internal teams to deliver outstanding service and drive continuous improvement. Success will be measured by your ability to build strong customer relationships and efficiently manage multiple processes while maintaining accuracy and responsiveness.
What You'll Be Doing
Responsibilities for this position include, but are not limited to, the following:

Serve as the primary customer contact, providing timely updates and resolving inquiries via email, phone, and customer portals
Manage customer orders, ensuring accuracy and on-time processing
Collaborate with Sales, Manufacturing/Plant teams, and Customer Service colleagues to meet customer expectations
Utilize ERP, CRM, pricing systems, and EDI reporting tools to support customer needs and provide informed recommendations
Proactively address customer concerns and escalations, partnering with leadership to promote quality and continuous improvement
Handle multiple customer requests and processes simultaneously while maintaining strong attention to detail and organization

What We're Looking For

Required Qualifications

High School Diploma or GED required (some college preferred)
Minimum of 3 years of experience in a customer service role
Strong written and verbal communication skills

Preferred Qualifications

Experience in a manufacturing environment or working closely with sales/manufacturing teams
Familiarity with SAP or similar ERP systems
Demonstrated experience improving processes and delivering excellent customer service
Proven track record of collaboration across functions and contributing to continuous improvement initiatives

Job Criteria

Strong customer-focused mindset with a passion for helping others
Ability to multitask and manage multiple priorities in a fast-paced environment
Excellent organizational skills and attention to detail
Strong problem-solving abilities and proactive approach to resolving issues
Active listening skills with the ability to build positive relationships with customers and colleagues
Self-motivated with a willingness to learn and grow professionally
Positive, enthusiastic attitude that contributes to a professional and enjoyable work environment

What You'll Get from Us
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting.

Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
We are excited to offer you the following benefits with your employment:

Bonus system

Paid vacation

Retirement plan Flexible working hours

Personal insurance

Opportunity to join Employee Resource Groups State of the art virtual work environment

Employee Referral Program Ready to Make a Difference?
If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

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Information at a Glance

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Danfoss engineers solutions that…