Customer Service Representative

Job Description

Job Title:

Customer Service Representative

Req :

49727

Job Location (Short):

Ames, IA, USA

Employment Type:

Full Time

Segment:

Danfoss Power Solutions Segment

Job Category:

Supply Chain and Operations

Work Location Type:

On-site

The Impact You'll Make
Danfoss is seeking a Customer Service Representative to join our team. This role serves as the primary point of contact for customers, ensuring timely communication, accurate order management, and proactive support in a fast-paced, collaborative environment. The Customer Service Representative will work closely with Sales Account Managers, plant personnel, and internal teams to deliver outstanding service. Success in this role is measured by the ability to build strong customer relationships, manage multiple processes efficiently, and maintain a high level of accuracy and responsiveness.

Sponsorship is not avaliable for this position. What You'll Be Doing
Responsibilities for this position include, but are not limited to, the following:

Serve as the primary point of contact for customers, providing timely updates and resolving inquiries via phone, email, and customer portals
Manage customer orders, ensuring accuracy and on-time processing throughout the order lifecycle Collaborate with Sales, Manufacturing/Plant teams, and Customer Service colleagues to meet and exceed customer expectations
Utilize ERP, CRM, pricing systems, and EDI tools to support customer needs and provide informed recommendations
Proactively address customer concerns and escalations, partnering with leadership to support quality and continuous improvement efforts
Manage multiple customer requests and processes simultaneously while maintaining strong attention to detail and organization
What We're Looking For
Required qualifications

High school diploma or GED required (some college preferred)
Minimum of 3 years of experience in a customer service role
Strong written and verbal communication skills

Preferred qualifications

Experience in a manufacturing environment or working closely with sales and manufacturing teams
Familiarity with SAP or similar ERP systems
Demonstrated experience improving processes and delivering excellent customer service
Proven ability to collaborate across functions and contribute to continuous improvement initiatives
What You'll Get from Us
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting.

Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

We are excited to offer you the following benefits with your employment:

Bonus system
Paid vacation
Retirement plan
Personal insurance
Opportunity to join Employee Resource Groups
State of the art virtual work environment
Employee Referral Program
Ready to Make a Difference?
If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

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Information at a Glance

Apply now

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Apply now