Customer Service Representative

QC Supply is looking for a Customer Service Representative. The ideal candidate will be responsible for assisting the customers face to face, via phone, email, and/or chat to place orders, answer inquiries, resolve complaints, and provide excellent service.

• Accurately place orders for customers
• Maintaining a positive, empathetic and professional attitude towards customers at all times
• Responding promptly to customer inquiries
• Communication with customer through various channels, phone, email and chat platforms
• Acknowledging and resolving customer complaints
• Processing customer orders
• Communicating and coordinating with colleagues as necessary
• Communicating with vendors
• Providing accurate, valid and complete information by using the correct method and tools
• Ensure customer satisfaction and provide professional customer support
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Answer questions about warranties or terms of sale

• High School Diploma or Equivalent
• Ability to read and understand basic English

• Strong phone contact handling skills and active listening
• Ability to multi task, prioritize and manage time effectively
• Ability to work under pressure
• Strong organizational skill
• Computer skill - confident using Outlook, Word, Excel
• Positive attitude
• Attention to detail

• This position works in an office environment.

Medical, Dental, Vision, Life, Critical Illness, Accident and Group Legal Insurance, Flex Spending Account, Health Savings Account, paid holidays, PTO Leave, and 401k match available after eligibility requirements are met.

QC Supply is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.