Club Manager

Job Title

Club Manager

District Manager

Full Time / Supervisor / Exempt / Non‑Exempt

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Provide member service oversight, ensuring all team members provide a great customer service experience at all times.
• Carry out front‑desk tasks: greeting and welcoming members, offering gym tours, addressing member service issues and questions.
• Support team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are aware of and trained on all current marketing promotions.
• Complete manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

• Customer Service: communicate and interact with customers, coworkers and the public in a manner that exceeds their wants and needs.
• Listening: actively listen to customers, empathize, and work together to solve problems.
• Problem Solving: recognize and define problems, analyze relevant information, encourage alternative solutions, and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors and various departments to increase productivity and prevent misunderstandings or disagreements.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

• Health insurance
• Dental insurance
• Vision insurance
• Employee discounts
• Flexible schedule
• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team member support team
• Critical illness insurance
• Short term disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• HSA
• Advancement opportunities

Employees at a franchise location are employed by the franchisee and are not employees of PFHQ (the franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.