Customer Service Specialist

Customer Service Specialist

Ron's Auto Repair Center – Ames, IA

Our business is growing, and we’re looking for a skilled Customer Service Specialist to join our team!

Ron's Auto Repair Center is a family‑owned independent automotive repair and maintenance facility with strong community ties. We take pride in quality workmanship, honest service, and building long‑term relationships with both our customers and our team members.

We believe that exceptional service is the backbone of our success. That’s why we’re looking for an empathetic, quick‑thinking, and solutions‑oriented Customer Service Specialist to be the voice of our brand. If you genuinely love helping people and thrive in a dynamic environment, we want to hear from you!

• $16 – $20 per hour (based on experience and skill level)
• Long‑term career opportunity
• Supportive, team‑focused work environment
• Family‑owned shop with strong community reputation
• Steady workflow and growing customer base

• Engage Daily:
  Respond to customer inquiries in person and various other channels (phone, email, live chat, and/or social media) with clarity, empathy, and speed.
• Problem‑Solve:
  Diagnose, troubleshoot, and resolve customer issues.
• Be the Expert:
  Maintain a deep understanding of our products, services, and internal policies to provide accurate information.
• Advocate for the Customer:
  Document and elevate valuable customer feedback to the management team.
• Keep it Clean:
  Accurately update customer records, log interactions and maintain a professional inviting environment.

• Experience:
  
  1–3 years of experience in a customer service, retail, or hospitality role (Automotive or technical background is a major plus!).
• Communication:
  Stellar written and verbal communication skills. You can explain complex things in simple terms for all to understand.
• Tech‑Savvy:
  Comfortable navigating multiple software tools simultaneously.
• Emotional Intelligence:
  High empathy, active listening skills, and thick skin for handling difficult or stressful customer situations with grace.
• Adaptability: A knack for multitasking and prioritizing tasks in a fast‑paced, evolving environment.

We are a growing, family‑owned shop that values our team members and invests in our facility and people. This is a great opportunity for someone looking for stable work, competitive pay, and a long‑term career path in the automotive industry.

Interviews are by appointment only—no walk‑ins.

To apply, submit your resume in person or via email.