Library Assistant III

Position Title:

Library Assistant III

Job Group:

Merit

Required

Minimum Qualifications:

* Three years of library work experience, or A combination of related work experience, undergraduate education, and/or post-high school library training totaling four years.

Job Description:

Summary of

Duties and Responsibilities:

Iowa State University Library is seeking qualified candidates for a full-time (40 hours per week) Evening Library Assistant III and a full-time (40 hours per week) Weekend/Evening Library Assistant III. As a member of the Access Services team at ISU Library, this person provides circulation and limited reference services to the ISU community and is responsible for providing a safe environment within the library.

They functionally oversee student employees, assisting with training and ensuring student employees complete daily tasks, and provide excellent customer service at our main service point and throughout the building. The Library Assistant III serves as the primary supervisor on duty during evening and/or weekend library hours. This position is responsible for the opening and/or closing duties of Parks Library and conducting safety rounds throughout the building.

These positions require an ability to both work independently and function well within a team, provide excellent customer service in a variety of situations, task switch with frequent interruptions, resolve problems in a timely manner, and readily respond to changing circumstances. The Iowa State University Library is committed to fostering and inspiring a welcoming environment that is open and supportive of all users.

This position contributes to a collaborative working and learning environment.

The successful candidate will be expected to work independently as well as collaboratively in a rapidly changing, team-based environment which will require the use of organizational, problem-solving, and time management skills, and the ability to interact and communicate effectively with library staff and the university community. These skills will aid the candidate in formulating and implementing innovative approaches and solutions to problems and communicating complex ideas to a wide range of audiences.

Work schedule during the regular academic semesters for the evening position:

* Tuesday: 3:00pm - 2:30am

* Wednesday: 3:00pm - 2:30am

* Thursday: 3:00pm - 2:30amm

* Friday: 11:00am - 8:30pm

Work schedule during the regular academic semesters for the weekend/evening position:

* Saturday: 9:30am - 8:30pm

* Sunday: 9:30am - 8:30pm

* Monday: 9:30am - 8:30pm

* Tuesday: 9:30am - 8:30pm

During the following time periods, scheduled workdays and times will be adjusted to reflect changes in library hours of operation and weekend closures:

* Thanksgiving Break

* Winter Break

* Spring Break

* Finals Week

* University Holidays

* Summer

* Occasional staff trainings or meetings

Major Duties

* providing excellent customer service

* serving as the primary supervisor on duty during evening and/or weekend library hours

* being responsible for the opening and closing duties of Parks Library, as well as general supervision of library services during the weekend hours

* providing circulation and reference services to the ISU community

* providing safe environment within the library

* training and functionally overseeing student employee daily tasks

Preferred Qualifications:

* Demonstrated experience in providing quality customer service and resolving customer concerns. Public service preferred.

* Experience in communicating and administering organizational policies, especially in the areas of safety and building use.

* Experience with Microsoft Office suite, similar tools, and the ability to learn and use new technologies.

* Previous functional supervision.

Department/Program & College

Description:

The University Library is dedicated to Iowa State University's commitments of fostering a welcoming environment, providing full access and opportunity, and promoting a sense of belonging. We have the expectation that all employees will demonstrate the values embodied in Iowa State University's Principles of Community.

For more information about Parks Library, please use the following link:
University Library

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:

To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum Vitae

Letter of Application/Cover Letter

Why Choose Iowa State University?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

* Retirement benefits including defined benefit and defined contribution plans

* Generous vacation, holiday, and sick time and leave plans

* Onsite childcare (Ames, Iowa)

* Life insurance and long-term disability

* Flexible Spending Accounts

* Various voluntary benefits and discounts

*…