Automotive Service Advisor

Service Advisor - 4 Day Work Week! | Pleasant Hill & Des Moines About Smith Automotive

Join our growing, forward-thinking auto repair shop with locations in Pleasant Hill and Des Moines! We're not a dealership or chain store—we're a local business that values our team and creates a positive workplace where you can build a long-term career.

• 4-Day Work Week – Monday through Thursday, every weekend is a 3-day weekend!
• Competitive Pay – Based on experience and certifications
• Comprehensive Benefits Package
  • Health insurance
  • Life insurance
  • Retirement plan
  • Paid holidays
  • Earned vacation time
  • Professional Development – ASE and additional training paid by the company
  • Quality Tools & Resources – Modern shop management systems and everything you need to excel
  • Growth Opportunity – Join us during an exciting expansion phase

As our Service Advisor, you'll be the vital connection between customers and our technical team. Your day will include:

• Customer Communication – Answer phones, schedule appointments, and greet walk‑in customers
• Service Management – Check in vehicles, review repair orders, and provide status updates throughout the day
• Sales & Estimates – Prepare and present quotes to customers
• Payment Processing – Handle checkout, process payments (cash, check, credit card), and manage payment arrangements
• Follow‑Up – Make customer retention calls and ensure outstanding service
• Administrative Support – Use shop management software, order parts, process warranty claims, and maintain organized records

• Previous automotive service advisor experience
• Valid driver's license and clean driving record
• High school diploma or equivalent
• Strong computer skills and ability to learn shop management software (Tek Metric experience a plus)
• Excellent communication skills – both phone and in-person
• Ability to multitask effectively in a fast‑paced environment
• Strong organizational skills and attention to detail
• Professional appearance and demeanor
• Ability to work a flexible 40‑hour week (Monday-Thursday)
• Cash handling experience

• ASE certifications

• Enthusiastic, friendly attitude
• Genuine desire to help people
• Ability to handle high‑stress situations professionally
• Team player who can also work independently
• Problem‑solver with strong decision‑making skills