Loan Officer

Job Description Overview

We are seeking a dedicated, knowledgeable, and energetic Loan Officer to join our dynamic team. In this position, you will be responsible for taking thorough loan applications through all delivery channels including phone, video, chat, text, online, and in‑person on the Ames and ISU campus; cross‑selling all credit union ancillary products and other services when in the member’s best interest; be thorough in documenting application notes to send to underwriting and be reviewed for a decision;

and maintain safety and security of our members, our employees, and the credit union assets by adhering to regulations, policies, and procedures.

• Exercises good judgment and decision‑making skills using credit union policy and procedures and obtaining appropriate approval on items exceeding established authority.
• Interview loan applicants and provide information on loan products and alternative products that best meet the member’s needs. Request and review all required information and documentation to secure a loan.
• Assure the team safeguards member information while always maintaining total confidentiality, inside and outside of work.
• Remains current in laws and regulations and follows appropriate policies and procedures.
• Makes recommendations for improvement of security of member information, data, and physical environment.
• Demonstrates initiative by completing required items for personal and professional development.
• Enhances visibility within the community by supporting and participating in community events.
• Assists in and supports marketing efforts for the credit union.
• Assists with maintaining facility appearance.
• Completes special projects as assigned.
• Assist member in completing loan applications over the phone and/or electronically. Obtain and evaluate credit reports.
• Recommend and outline terms of loan. Inform prospective borrowers of loan commitments.
• Determine collateral needs and payment plans for members applying for loans.
• Notify applicant of loan decision. Correspond with members, applicants, and creditors to resolve questions regarding application information.
• Handle a variety of loans simultaneously while communicating with members in a timely manner.
• Train new consumer loan officers, and assist more junior consumer loan officers with questions, challenges, etc.
• Resolves member complaints, data conflicts, and ensures proper pipeline management of loans.

• Customer Service
• Demonstrated ability to promote sales growth.
• Meticulous professional characteristics.
• Strong written and verbal communication skills.
• Qualifies as MLO and complies with registration process for NMLS listing.

Job Type: Full‑time

Pay: $23.00 - $24.00 per hour

• 401(k) with employer matching*
• Health Insurance*
• Life Insurance
• Dental insurance*
• Vision Insurance*
• Employee assistance program*
• Flexible spending account(s)*
• Health savings account*
• Paid time off*
• Parental Leave
• Tuition Reimbursement
• Volunteer Time Off

* Part‑time employees are eligible for these benefits!