Veterinary Teaching Hospital Assistant II

Position Title:

Veterinary Teaching Hospital Assistant II

Job Group:

Merit

Required

Minimum Qualifications:

* Customer service or receptionist experience which totals two years.
• Knowledge of medical terminology or animal disease symptoms, or, Post high school education that provides the knowledge and skills to perform the job duties.
• Data entry skills.

Preferred Qualifications:

Prior receptionist experience ideally within a large or small animal clinic.

Customer service experience, particularly in high-volume or fast-paced environments.

Experience scheduling appointments, ideally in a medical setting.

Experience with payment processing, invoicing and/or bookkeeping.

Associate's degree or coursework in veterinary technology, animal science or related field.

Job Description:

Are you passionate about animals and providing outstanding customer service? Do you thrive in a fast-paced, team-oriented environment where every day brings new challenges and opportunities to make a difference? If so, we want YOU to join our veterinary hospital team as a Small Animal Veterinary Teaching Hospital Assistant II!

Work Schedule:

* Monday - Friday, 8:00AM - 5:00PM

Additional holiday and weekend coverage may be required to meet team needs.

Why You'll Love This Position:

* Meaningful Work:
Help clients navigate their pet's care journey and play a vital role in their health and happiness.

* Team Atmosphere:
Collaborate with skilled doctors, students, and support staff in a positive and supportive environment.

* Exciting Responsibilities:
Take on important tasks such as client communication, administrative duties, and service coordination to keep every day engaging.

* Fast-Paced Energy:
Stay active and focused in a role that keeps you on your toes with 200+ calls a day and a variety of tasks to accomplish.

Key

Job Duties

Customer Service/Client Communication

* Welcome clients and update patient information in the hospital database.

* Schedule appointments, handle emergencies, and provide detailed instructions for visits.

* Explain hospital policies, payment procedures, and consent requirements.

* Manage high call volumes, transfer calls to appropriate departments, and address client inquiries.

* Collect deposits for inpatient care and explain credit and billing policies.

Administrative Tasks

* Manage communications for faculty, students, and staff.

* Train and supervise students in office procedures and medical record handling.

* Support doctors and students by providing access to client records, contact details, and visit history.

Service Coordination

* Organize and maintain medical records.

* Deliver food, supplies, and lab samples.

* Prepare and send out billing statements and other client communications.

* Maintain the reception area with necessary forms and supplies.

* Sort and distribute mail and assist with database updates.

Join us and be part of a team that makes a real difference in the lives of animals and their families. Apply today to become a Veterinary Teaching Hospital Assistant and start a career you'll be proud of!

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. Immigration sponsorship is not available for this position.

Characteristic Duties and Responsibilities

* Schedule appointments using client and patient software to record the appointment.

* Determine if it is an emergency situation and which services to schedule.

* Relay information and requirements for the appointment to client or referring veterinarian.

* Provide special instructions for dermatology, ophthalmology, specialized radiological procedures, surgery, eye certification and proper usage of medication.

* Provide information to clients regarding Hospital policy on admitting animals; consent form for treatment; payment procedures, credit policy and billing procedures; types of services available and prices of hospital services.

* Receive and register clients.

* Collect information from client and establish or update client and patient information using the client and patient software program.

* Establish account.

* Enter exam fee and medical record fee.

* Compile charges on the account according to hospital policy.

* Collect…