Performance Improvement Specialist

Performance Improvement Manager

Under Manager, Performance Improvement, supports activities that both drive and measure organizational performance improvement as reflected in the medical center as well as publicly reported data by focusing on process improvement and re-design utilizing Plan, Do, Check, Act (PDCA), and lean and Six Sigma principles. Will support interdisciplinary improvement teams to provide ongoing and just-in-time training and education on the use of performance Improvement tools.

• Support the department in developing tools of Lean and Six Sigma that are utilized by the leadership team
• Use a variety of tools (PDCA, Lean, Six Sigma) to identify opportunities and gaps to integrate into an overall Lean transformation plan.
• Support the development, introduction and use of standard work for leaders and staff within the medical center.
• Supports the ongoing development of a common language centered around performance improvement and Lean and Six Sigma methodologies.
• Supports the Lean/Rapid Improvement Process within the medical center to engage employees; implements Lean tools to support improvements and facilitate on-going PDCA processes.
• Applies, coaches and skillfully uses techniques for system design, quality improvement and outcomes measurement
• Assures that improvement activities are documented and reported within the organization and externally as appropriate.
• Demonstrates problem solving, conflict management, and team building skills in order to ensure a productive work environment and achievement of goals.
• Assist with gathering, monitoring, and reporting operational and clinical quality data and communicate results.
• Analyze drivers of variances from period to period in order to ensure the integrity and accuracy of data collection.
• Support the identification and analysis of data issues in support of validation and quality improvement processes.
• Co-Lead project work groups within the organization including facilitating the creation of process maps, work system maps and other process improvement tools used by the department
• Interface with and support MGMC leaders in performance improvement efforts
• Summarize output into tables and charts for further analysis and/or presentation.
• Assist with the coordination of MGMC's activities related to publicly reported data, including JC, Centers for Medicare/Medicaid Services (CMS), Iowa Health Care Collaborative (IHC), patient experience/satisfaction surveys, Malcolm Baldrige National Quality Award/Iowa Recognition for Performance Excellence and others as deemed necessary by the organization.
• Assist in the development of policies and procedures related to methods of data collection, statistical analysis, and benchmarking.

• Bachelor's degree in statistics, business, healthcare administration, nursing or related field.
• Demonstrated and successful organizational and communication skills, creativity, problem-solving skills, and the ability to manage multiple priorities.
• Proficiency in Microsoft Office products (MSWord, MSExcel, MS PowerPoint and MSOutlook)
• Demonstrated skill in presentation of material and making suggestions for change.

• Maintain stroke education per regulatory requirements.

• 3-5 years experience in quality or process improvement
• Certification(s) in Lean and/or Six Sigma.
• Knowledge of data analysis and statistical software (SPC Excel, Tableau).
• Knowledge of process mapping software (Microsoft Visio).

• None Specified

• None Specified