EHR Support Analyst - Des Moines, IA
Listed on 2026-07-05
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IT/Tech
EHR Support Analyst I
Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference!
Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.
Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC's Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education.
We currently have locations in Ames, Des Moines, & Marshalltown.
As an EHR Support Analyst I, you will provide support for the electronic health record (EHR) system in a Federally Qualified Health Center environment. This role assists with configuration, troubleshooting, and user support to ensure the EHR aligns with outpatient, primary care, dental, and behavioral health workflows common to FQHCs. The Analyst I works closely with clinicians and staff to improve system usability and optimize patient care delivery.
Demonstrates PHC's iCare values in daily work.
REQUIRED QUALIFICATIONS
- Associate's degree in healthcare, IT, or related field. Equivalent experience may be considered in lieu of the required education.
- A minimum of 1 year of experience in EHR support, healthcare IT, or clinical systems experience.
REQUIRED SKILLS
- Understanding of ambulatory and community health workflows
- Hands on experience using an EHR system
- Strong computer proficiency
- Strong problem-solving and customer service skills
PREFERRED QUALIFICATIONS AND SKILLS
- Bachelor's degree in healthcare, IT, or related field.
- Community Health Center experience.
- Fluency in spoken English and Spanish, with the ability to communicate clearly and accurately in both languages
We Take Care of Our People
Your experience and skills determine your base pay. The hiring range for this position is typically $51,600 - 64,500 though highly experienced candidates may earn up to $77,400 annually. PHC also offers a comprehensive benefits package, including:
- Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
- License/certification fee reimbursement
- Paid time off for continuing education & continuing education reimbursement
- Tuition reimbursement program
- 401k with company match
- Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)
- Dental insurance
- Vision insurance
- Life & disability insurance
- Flexible spending & health savings accounts
- Supplemental accident & critical illness insurance
- Discounts on pet insurance
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