Manager Clinical Support

Required

Minimum Qualifications

Associate’s degree and 5 years of related experience

Manager Clinical Support

Professional & Scientific

Summary of

Duties and Responsibilities:

The Lloyd Veterinary Medical Center (LVMC) at Iowa State University's College of Veterinary Medicine is seeking an experienced and collaborative leader to serve as our Manager, Clinical Support - Large Animal Hospital. This is an exciting opportunity to make a meaningful impact within one of the nation's premier veterinary teaching hospitals by leading a dedicated clinical support team committed to exceptional patient care, innovation, and education.

In this role, you will partner with faculty, clinicians, and hospital leadership to oversee the daily operations of the Large Animal Hospital while supporting a talented team of veterinary technicians, animal caretakers, and student employees. You ll play a key role in developing staff, fostering a positive and engaging workplace culture, and ensuring the hospital delivers outstanding care to patients while providing an exceptional learning experience for veterinary students, interns, and residents.

As a leader in our 24-hour teaching hospital, you will coordinate staffing across multiple shifts, optimize clinical operations, and drive continuous improvement initiatives that enhance patient care, employee engagement, and operational excellence. If you are passionate about leading teams, mentoring others, improving processes, and helping shape the future of veterinary medicine, we encourage you to apply.

• Provide day-to-day operational leadership for the Large Animal Hospital clinical support team.
• Supervise, coach, mentor, and develop veterinary technicians, animal caretakers, and student employees, including hiring, onboarding, scheduling, performance management, and professional development.
• Coordinate employee schedules across multiple shifts to ensure appropriate staffing levels while supporting patient care, employee well-being, and operational needs.
• Collaborate with faculty, house officers, hospital leadership, and clinical services to coordinate medical, diagnostic, and surgical procedures.
• Evaluate staffing, equipment, inventory, and facility needs, making recommendations and implementing solutions to improve efficiency and patient care.
• Support the teaching mission by assisting veterinary technicians in training veterinary students and providing feedback on student performance during clinical rotations.
• Promote a positive, collaborative culture focused on teamwork, communication, continuous improvement, and exceptional client service.
• Ensure compliance with hospital policies, university procedures, regulatory requirements, and workplace safety standards.

This position works both independently and collaboratively with hospital leadership, clinical services, and Veterinary Clinical Sciences. Because the Lloyd Veterinary Medical Center provides patient care 24 hours a day, 7 days a week, the manager must be available to support operational needs outside of normal business hours when necessary. This may include responding to urgent staffing issues, answering employee questions, and occasionally working evenings, weekends, or holidays to ensure continuity of patient care.

The successful candidate will demonstrate professionalism, sound judgment, compassion, and emotional intelligence while fostering a culture of accountability, respect, teamwork, and excellence in patient care.

• Demonstrated experience in veterinary hospital operations, including knowledge of clinical workflows, patient care, and operational processes.
• Previous leadership or management experience in a veterinary or healthcare setting, including supervision of clinical staff, performance management, and employee development.
• Experience managing employees across multiple shifts in a 24/7 or extended-hours healthcare environment, including staffing, scheduling, workflow coordination, and operational oversight.
• Experience recruiting, hiring, onboarding, coaching, and conducting performance evaluations, with a demonstrated commitment to…