Assistant Service Manager

Dealership: L0191 Lithia Nissan of Ames NISSAN OF AMES

Drive Your Career Forward with Lithia & Driveway

At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact - both in their store and across the company. We are looking for an Assistant Service Manager to lead, develop, and inspire our Service team at Nissan of Ames.

We don't just offer jobs - we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results. At Lithia & Driveway, you'll find:

• Real opportunities for advancement across a national network
• Leadership development and training through our internal learning programs
• A high-performance culture that recognizes and rewards results
• The ability to influence store success and shape your team

The Assistant Service Manager plays a key leadership role in supporting all aspects of dealership service operations. This position partners with the Service Manager to ensure exceptional customer experiences, maximize technician productivity, maintain OEM compliance, and achieve department performance goals. The Assistant Service Manager serves as a resource for service advisors, technicians, and customers while helping drive profitability, efficiency, and customer retention.

• Support the day-to-day operations of the Service Department to ensure efficient workflow and outstanding customer service.
• Assist in managing service advisors, technicians, and support staff to meet departmental objectives.
• Monitor repair order flow, technician productivity, efficiency, and shop capacity utilization.
• Help ensure customers receive prompt, professional, and accurate service throughout the repair process.
• Resolve customer concerns and escalated issues in a timely and professional manner.
• Review repair orders for completeness, accuracy, and compliance with OEM and dealership standards.
• Coordinate with Parts Department personnel to ensure timely parts availability and repair completion.
• Monitor key performance indicators (KPIs), including CSI, labor sales, effective labor rate, technician efficiency, productivity, and warranty performance.
• Assist with employee coaching, onboarding, training, and performance development.
• Ensure adherence to manufacturer warranty policies, dealership procedures, and safety requirements.
• Support service marketing, maintenance programs, and customer retention initiatives.
• Maintain a clean, organized, and safe service environment.
• Assist with scheduling, workload distribution, and resource allocation within the service department.
• Serve as Acting Service Manager during absences and provide leadership support as needed.
• Perform all other duties as assigned by dealership leadership.

• 3+ years of automotive service leadership experience in a franchised dealership environment working as an Assistant Service Manager or Lead Advisor preferred.
• Previous experience as a Service Advisor, Senior Service Advisor, Shop Foreman, or Team Lead strongly preferred.
• Strong understanding of dealership service operations, repair order management, and customer service best practices.
• Knowledge of OEM warranty processes, manufacturer requirements, and dealership compliance standards.
• Experience working with dealership management systems (CDK, Reynolds & Reynolds, Dealer track, or similar).
• Ability to analyze operational reports and performance metrics.
• Proven leadership, coaching, and team-building abilities.
• Effective conflict resolution and customer relations skills.
• Strong communication, organization, and time-management skills.
• Ability to thrive in a fast-paced,…