Sales Advocate

Job Details

Location:

Ames, IA (494 - Ames, IA 50010)
Position Type:
Full‑Time/Part‑Time
Education Level: None
Category:
Retail

One Outsourcing is an authorized retailer for Cricket Wireless, providing nationwide wireless service at value prices without annual contracts.

The role is to manage all sales duties—generating leads, closing sales, handling cash, inventory counts, and communicating performance to the team.

Work closely with customers to assess needs, answer product questions, recommend solutions, resolve complaints, maintain visual standards and meet sales targets.

• Ensure high levels of customer satisfaction through excellent sales service.
• Assess customers’ needs and provide assistance and information on product features.
• Welcome customers to the store and answer their queries.
• Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis; “Go the extra mile” to drive sales.
• Maintain in‑stock and presentable conditions in assigned areas.
• Actively seek out customers in store.
• Remain knowledgeable on products offered and discuss available options.
• Process POS (point of sale) purchases.
• Cross‑sell products.
• Handle returns of merchandise.
• Team up with co‑workers to ensure proper customer service; build productive trust relationships with customers.
• Comply with inventory control procedures.
• Suggest ways to improve sales (e.g., planning marketing activities, changing the store’s design).

• Proven work experience as a Retail Sales associate, Sales representative, or similar role.
• Basic understanding of sales principles and customer service practices.
• Proficiency in English; bilingual is a plus.
• Basic math skills.
• Working knowledge of customer and market dynamics and requirements.
• Track record of over‑achieving sales quota; hands‑on experience with POS transactions.
• Familiarity with inventory procedures.
• Solid communication and interpersonal skills.
• A friendly and energetic personality with a customer‑service focus.
• Ability to perform under pressure and address complaints in a timely manner.
• Ability to work flexible hours, including evenings, weekends, and holidays.