Assistant Manager of Perishables

Job Title

Assistant Manager Store Operations;
Assistant Manager Perishables;
Assistant Manager Health Wellness Home

Grocery

Non-Exempt

Supervises and coordinates the activities of employees. Ensures that customer’s needs are met.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of:
Store Operations, Perishables, and Health Wellness Home.

Positions that Report to you:
All positions except those listed above or designated by the Store Manager.

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to the products they are looking for; securing products that are out of reach; loading or unloading heavy items; making note of and passing along customer suggestions or requests; performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Responsible for perpetuating the fundamental values of the Hy‑Vee culture: honesty; integrity; friendliness; caring for customers and employees; demonstrating sincerity, respect, high levels of ethics and morals; dedicated to proving the best products and values; sharing information; being fair in how customers, suppliers and employees are treated; demonstrating good manners; showing dignity; and being involved in helping the company improve and grow.
• Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
• Assists management in determining specific pricing and blends.
• Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
• Ensures the store standards for customer service, employee relations, and overall departmental profitability are met.
• Ensures compliance with store accounting procedures and reports potential problems.
• Oversees building/ground maintenance and all store sanitation and cleanliness to ensure they meet with the store manager and company guidelines.
• Uses and understands all hardware and software technology in the store.
• Assists in forecasting and reviewing the store labor schedule with the store managers’ guidelines.
• Evaluates employee performance to recommend personnel actions such as promotion, transfer, or dismissal.
• Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers; fills out customer accident forms; works safely to prevent on-the-job injuries; fills out first report of injury; and assigns duties according to restrictions.
• Directs the ordering of merchandise in their respective areas.
• Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
• Assists with replenishing shelf product, designing and constructing displays.
• Confers with employees and assists in solving problems affecting job duties, productivity, and established policies and procedures.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and works the expected number of hours.

• Determines the motivational needs of employees and provides the appropriate environment.
• Recruits and interviews job applicants to recommend or determine employment, and may be…