Lead Optical Retail Associate Ames, IA

Lead Optical Retail Associate FT Ames, IA #237

Lead Optical Retail Sales Associate (Key Holder), Full‑time, is responsible for assisting patients with their eyewear needs and ensuring they receive exceptional service. Your leadership skills and retail experience are vital in maintaining our high standards of customer satisfaction and operational efficiency.

• Assist patients in selecting eyeglass frames, lenses, and coatings that best suit their needs.
• Ensure lab technicians have accurate measurements and prescription information for grinding, coating, and fitting lenses to frames.
• Dispense completed glasses to patients and educate them on proper care.
• Help the management team open and close the store as needed.
• Provide exceptional customer service and maintain knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges.
• Compute and process payment transactions/refunds using the in‑house Point of Sale system.
• Perform other administrative tasks as assigned, including processing insurance claims and maintaining patient files.
• Maintain up‑to‑date knowledge of products and assist in stocking and straightening merchandise.

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience in the optical industry is preferred.
• Experience in a lead or management position is preferred.
• Ability to correctly read and interpret prescription specifications and input them into the computer to ensure lenses are cut properly.

• Health Insurance
• Vision Insurance
• Matching 401(k)
• Short‑Term and Long‑Term Disability
• Life Insurance
• Fully paid benefits to maintain licensing requirements and opportunities for advancement

At Eyemart Express, we’re committed to excellence in all we do. We understand the importance of work‑life balance and strive to be as flexible as possible with scheduling to ensure our team members can achieve harmony between work and personal life.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.