Delicatessen Clerk

Job Title

Delicatessen Clerk

Delicatessen

Non-Exempt

As a Delicatessen Clerk, this position will be responsible for handling food in a safe manner and ensuring the work area is always clean and neat. The employee will run the department registers, receive payments, and make change where applicable. The employee must present a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

• Provide prompt, efficient, and friendly customer service by greeting customers in a friendly manner and addressing them by name whenever possible.
• Assist customers by escorting them to desired products, securing out‑of‑reach items, loading/unloading heavy items, noting customer suggestions, and completing other tasks that enhance the shopping experience.
• Answer the telephone promptly, take customer orders at the delicatessen counter, and provide helpful service for callers.
• Review orders for the day, understand and practice proper sanitation procedures, and maintain cleanliness of the work area.
• Monitor food for freshness, ensure adequate inventory, develop or follow a production list, and anticipate daily product needs.
• Prepare, finish, and replenish products as necessary, check in product, put it away, and review invoices.
• Run the department registers, receive payments, and give correct change where applicable.
• Remove trash in a timely manner and maintain strict adherence to personal hygiene and dress guidelines.
• Adhere to company policies and individual store guidelines, report to work on schedule and on time.
• Wash dishes as required, order product and supplies, deliver orders, price products when necessary, and assist in other store areas as needed.
• Perform special projects and other job‑related duties as required.

• Must understand and follow verbal or written instructions.
• Must solve arithmetic calculations involving fractions, decimals, and percentages.

Must have less than a high school education or equivalent experience and no more than six months of similar or related work experience.

Must perform medium work, exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly. Must be able to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, sense, talk, hear, and perform repetitive motions. Must meet visual requirements, including clarity of vision at distances of 20 inches to 20 feet, color vision, depth perception, and field of vision.

Exposed to dust, noise, equipment hazards, and electrical shock daily. Occasional exposure to temperature extremes and cleaning chemicals/solvents. Must work in a fast‑paced environment.

Telephone, fax, copier, intercom system, computer, calculator, kitchen utensils, hot wrapping machine, garbage disposal, trash compactor, cardboard compactor, box cutter, slicer, scales, delivery van, pallet jack, hot wrapper, and knives.

Daily contact with general public and customers. Must comply with mandatory pre‑employment drug screening.