Head Clerk - Treasurer​/Collectors Office

Position: Head Clerk - Treasurer/ Collectors Office
Under the general supervision of the Treasurer/Collector or designee, perform duties in accordance with established procedures while exercising sound judgment in handling day-to-day tasks and resolving routine issues. The Head Clerk performs a wide range of clerical, administrative, and customer service duties in support of the Treasurer/Collector's Office. The position carries out established office procedures requiring knowledge of departmental operations, independent judgment, and strong attention to detail.

The role involves financial recordkeeping, public interaction, and extensive use of municipal software systems.

Essential Duties and Responsibilities:

The essential functions or duties listed below are intended only as examples of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Perform clerical and administrative duties in support of Treasurer/Collector office operations
• Prepare and type correspondence, municipal lien certificates, reports, and other documents
• Perform bookkeeping functions, including maintaining and balancing accounts, compiling reports of receipts, accounts payable, and receivables
• Investigate discrepancies and reconcile financial records and accounts
• Receive and process payments for municipal charges, including handling cash and other negotiable instruments; balance and reconcile cash drawer
• Maintain working knowledge of financial and municipal software systems critical to operations
• Assist with reconciliation processes
• Provide customer service by responding to inquiries in person and by phone with professionalism and patience
• Maintain accurate files and records for licenses, permits, and certificates
• Assist with tax, excise, and other municipal collections as directed
• Support departmental projects and administrative initiatives as assigned
• Perform data entry and maintain records in various software systems (e.g., Softright, Govern, and other online platforms)
• Utilize Microsoft Office applications to prepare reports, correspondence, and spreadsheets
• Answer phones, assist the public, and provide general office support
• Perform related duties as assigned

Minimum Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) years of office or clerical experience
• Strong customer service skills and ability to interact professionally with the public
• Ability to handle sensitive or difficult situations with tact and discretion
• Excellent organizational skills and ability to manage multiple tasks and priorities
• Knowledgeable in Microsoft Word, Excel, and general computer applications

Required Skills and Qualities:

• Ability to maintain accurate records, files, and databases
• Ability to follow verbal and written instructions
• Ability to establish and maintain effective working relationships
• Ability to handle confidential information appropriately
• Thorough knowledge of municipal financial operations, office procedures, and department policies
• Ability to establish and maintain effective relationships with coworkers, departments, state agencies, and the public
• Ability to communicate clearly and professionally in oral and written form
• Ability to handle confidential information and manage multiple tasks under pressure

Work Environment and Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.

• Work is performed in a standard office setting with frequent public interaction
• Requires prolonged periods of sitting, standing, and moving between office areas
• Ability to operate standard office equipment, including computers, calculators, phones, copiers, and scanners
• Must have the ability to read documents and computer screens and communicate effectively in person and by phone

Full-time/ 35-hrs a week

$22.87 - $30.04 hourly

FLSA:
Non-exempt

Union: OPEIU

Miscellaneous Information

To apply , please email a cover letter and resume to:
Christine Caminero, Human Resources Director, City of Amesbury camineroc to remain posted until filled.

Job Details
Category
Employment Opportunities
Status
Open

Salary
$22.87 - $30.04 hourly
Posted
April 29, 2026
Closing
Open Until Filled