Clerk V Haverhill

Job Description

The Department of Children and Families (DCF) is seeking a mission-driven, dedicated individual to fill the role of Clerk V. The selected candidate will perform clerical support activities primarily for the Area Director and the Area Management Team.

• Assignments of a confidential nature.
• Receive and screen telephone calls for the Area Director.
• Answer and/or refer inquiries to appropriate parties for action.
• Supervision and back-up for assigned support staff.
• Enter data on Family Net.
• Compose and/or prepare correspondence, reports, and/or memoranda as requested.
• Coordinate records production for external requests including redacting and printing.
• Maintain files and records such as correspondence, confidential records, etc.

• Demonstrated ability on all office equipment including PC, photocopier, scanner, fax.
• Ability to effectively handle complaints presented or referred to the Director.
• Aptitude to work with culturally diverse populations.
• Demonstrated ability to maintain a professional demeanor in the public forum.
• Knowledge to utilize Word, Excel, Access, Family Net System, and i-Family Net.
• Experience planning, organizing and carrying through office events.
• Ability to carry out work activities with a minimum of direction.
• Ability to establish systems to improve overall performance of all clerical functions.
• Aptitude to organize and improve filing system.

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least four years of full-time, or equivalent part-time, experience in office work, of which at least one year must have been in a supervisory or administrative capacity, or an equivalent combination of the required experience and the substitutions below:

• Diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
• Diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school, or possession of a Massachusetts high school equivalency certificate, may be substituted for a maximum of eight months of the required experience.
• Diploma for completion of a one-year, full-time, or equivalent part-time program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.
• Diploma for completion of a two-year, full-time, or equivalent part-time program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.

* Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

56,330.04 – 77,903.02 per year.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affi­mative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they don’t meet 100% of the job requirements.

We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Preferred applicants will possess a demonstrated commitment to the core practice values:
1) child‑driven,
2) family‑centered,
3) community‑focused,
4) strength‑based,
5) committed to diversity/cultural…