Clerk IV - Haverhill

Job Overview

The Department of Children and Families is seeking a Clerk IV who will provide administrative support to a large number of professional staff and is committed to upholding the department’s fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment.

The Clerk IV will quickly and accurately process data from a variety of sources, maintain the case archive process for the area office and act as receptionist, greeting and directing clients and visitors.

• Utilize Microsoft Office Applications - Word and Excel - with accuracy.
• Perform accurate typing, word processing, and data entry.
• Maintain case archive process for the area office, including filing, records management, archive submissions, and archive requests.
• Track the data drive information used in case assignments and personnel management.
• Perform area office closed records processing.
• Serve as a receptionist: greet clients and visitors, answer telephone calls, and refer clients and visitors to appropriate department staff when needed.
• Provide administrative/clerical support and projects as assigned.
• Provide routine information concerning agency office locations, programs, and services.
• Assist with processing mail and fax as necessary.
• Maintain filing system.
• Assist staff by entering information into the Family Net system, including Family Net searches.
• Assist social workers with Mass Health insurance claims.
• Manage personal needs accounts on the area office level of Social Security and Title II payments.
• Assist in the support of Director of Area as needed.

• Demonstrated ability in Microsoft Office Applications – Word, Excel and Access Family Net, etc.
• Competency to effectively handle complaints presented or referred to the Director.
• Aptitude to work with culturally diverse populations.
• Demonstrated ability to maintain a professional demeanor in the public forum.
• Capacity to plan, organize and carry through on office events.
• Inclination to carry out work activities with a minimum of direction.
• Ability to establish systems to improve overall performance of all clerical functions.
• Proven ability to organize and maintain filing systems.

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education.

DCF works toward establishing the safety, permanency and well‑being of the Commonwealth's children by stabilizing and preserving families; providing quality temporary alternative care when necessary; safely reunifying families; and, when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values:
1) child‑driven,
2) family‑centered,
3) community‑focused,
4) strength‑based,
5) committed to diversity/cultural competency, and
6) committed to continuous learning.

If you require a reasonable accommodation with the application/interview process, please contact: EOHHS Candidate ADA Requests.

An Equal Opportunity / Aff… Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

Official

Title:

Clerk IV

Primary

Location:

(Location TBD)

Job:
Administrative Services

Agency:
Department of Children & Families

Schedule:

Full-time

Shift: Day

Number of Openings: 1

Salary: 52,269. Yearly

Potentially Eligible for a Hybrid

Work Schedule:

Yes

For questions, please contact the Office of Human Resources at and select option #4.

For Diversity, Aff… or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator:
Jae Beal (Jae.beal2) - .