Account Manager

Responsibilities

• Address client inquiries, respond to emails, and provide timely updates on project progress.
• Assist in troubleshooting issues and work collaboratively with internal teams to resolve client problems effectively.
• Assist in gathering client requirements, managing project timelines, and ensuring deliverables are met on time.
• Schedule meetings, prepare agendas, organize tickets, and manage resourcing.
• Assist the Account Directors in managing budgets, invoices, and financial tracking related to client accounts.
• Responsible for preparing project status reports, meeting agendas, and other relevant documentation.
• Assist in generating project reports and performance metrics to communicate progress and results in Annual Business Reviews.
• Work closely with internal teams, including the strategy, creative, digital marketing, and engineering teams.
• Relay client requirements and objectives, coordinate tasks, and ensure that projects are executed effectively.
• Facilitate communication and collaboration among team members.
• Understand the client’s goals, priorities, and metrics for success.
• Assist in researching and analyzing market trends, competitors, and industry insights.
• Join the Client Success Team in building trust with the client through open, honest communication.

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• 3-5 years of experience as an Account Executive, Account Manager, Project Manager, or in a similar client-facing role within a digital agency.
• Strong understanding of website development and digital marketing.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong analytical and problem‑solving skills.
• Proficiency in Asana or similar project management software, Smartsheets, Parallax or similar resourcing software, and Google Suite.