Payment Operations Specialist II

Payment Operations Specialist II

The location for this role is Amesbury, MA/Portsmouth, NH.

Under the direction of the ACH Payments Team Lead, performs all required functions in accordance with regulatory compliance guidelines, with special focus on payments, various account set‑up, account reviews, documentation and product knowledge training of deposit accounts and products. Direct focus on Cash Management services, assisting with day to day operational functions and they are performed in a timely manner.

To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Additional duties, responsibilities and qualifications may be required and/or assigned as necessary. Reasonable accommodations, as determined by management on a case‑by‑case basis, may be made to enable individuals with disabilities to perform essential duties.

• Monitor/responsible for the day to day support of Payment Operational functions including; research, analyze and process daily ACH and check exception items, RTP exception items, Positive Pay daily work, complete ACH review & ACH ratio review, debit and credit accounts accordingly, balancing ACH origination files, Lockbox, Sweeps and any other new payment services in accordance with policies, procedures and the NACHA operating rules in a timely and accurate manner.
• Ensure workflows, emails and CRMs assigned to Payment Operations are completed within their SLAs
• Maintain high level of knowledge of the Cash Management products and services and managing inherent risks with these services
• Assist as needed with the processing of wire transfers and callbacks - incoming and outgoing wires.
• Quality control for account service set‑up and maintenance of existing accounts to ensure adherence to regulations, policies and procedures.
• Performs monthly monitoring and verification of selected reports
• Keep abreast of industry scams, fraud trends, and evolving security risks to prevent fraud losses to the bank and customer.
• Assist with training and product knowledge as required.
  • Responsible to create and update procedures in accordance with fed and state regulations and communicating changes to appropriate personnel.
  • Compile research and tracking of customer's requests and issues.
  • Perform and respond to necessary inquiries on deposit customers.
  • Follow up and work directly supporting department areas ensuring daily correspondences are researched and resolved in a timely manner.
  • Assist in Payment Operations projects, system upgrades and system change notification related to Payment Operations. Perform duties including, participating in meetings, update project plans, complete system testing, document workflows and procedures, and performing other functions to ensure compliance with state and federal guidelines.
  • Cross train to provide backup to Operations Specialist personnel as necessary to expedite workflow.
  • Provide prompt, courteous service to internal/external customer promoting professionalism, confidentiality and the desire to assist.
  • Perform additional duties as requested or assigned.
  • Work with vendors and outside service providers to ensure operational performance standards are maintained.
  • Assist with annual and periodic audits.

• Highly motivated and experienced managing multiple tasks
• Strong problem‑solving skills to provide timely responses
• Demonstrate and promote high ethical standards and behaviors
• Ability to provide excellent customer service and provide timely responses to internal and external customer
• Maintain positive and professional manner at all times
• Completes tasks on time or notifies appropriate person with and alternate plan
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality
  • Ability to work effectively in a team environment and collaborate with others
  • Ability to perform job responsibilities with minimal supervision
  • Ability to adapt and embrace ongoing changes and learn new technology/processes
  • Excellent…