Resort Guest Experience Leader

Act as a primary host, welcoming guests and managing the end-to-end guest experience

Oversee front desk and concierge functions with a luxury service mindset

Travel with guests on select premium outdoor experiences, acting as a guide and host

Proactively resolve guest issues and ensure consistently high service standards

Adventure & Guiding Support

Support and guide curated fishing and outdoor excursions (training provided as needed)

Work closely with pilots, operations teams, and office staff to ensure seamless logistics

Promote safety, professionalism, and an elevated guest experience in a remote setting

Support sales inquiries, guest communications, and pre-arrival planning

Contribute to the development of new guest packages and experiential offerings

Assist with pricing strategies and seasonal planning

Represent the resort at trade shows and industry events during the off-season

Manage administrative duties, reporting, and guest follow-up

Leadership & Development

Demonstrate natural leadership and accountability in daily operations

Partner closely with senior operations leadership and ownership

Help implement and refine operational standards

Grow into broader responsibility with a clear path toward Resort Manager

A hands-on hospitality professional with strong guest service and operational skills

Passionate about the outdoors; experience in fishing or hunting tourism is a strong asset

Comfortable working in a fly-in, remote environment

Energetic, adaptable, and guest-focused, with strong discipline around hospitality standards

Confident communicator who works well with guests, pilots, office teams, and leadership

Detail-oriented, solutions-driven, and calm under pressure

Long-term mindset with interest in growing into senior resort leadership

Assets

Guiding certifications or outdoor safety training

Luxury resort, adventure tourism, or lodge experience

Sales, concierge, or experiential travel background

Commitment and Availability

Summer: Full-time, on-site presence with full availability required

Winter: Increased focus on administration, promotion, sales support, and travel

Strong commitment to the role and to long-term growth with the operation

$60,000–$75,000 base salary, based on experience

Benefits package

Accommodation fully covered

Fly-in / fly-out logistics supported

Hybrid work environment outside peak season

Defined leadership development and advancement opportunity