Clerical Assistant; Summer Conference Housing

Title:

Clerical Assistant (Summer Conference Housing) Job Summary

Performs desk clerk functions in a residence hall registering guest, assigning accommodations, receiving payments. Makes security tours of facility, keeps records, and provides information. Performs related work as required.

• Welcome guests, assign accommodations, complete housing folios during check-in and check-out of conference.
• Receive and record room payments using established procedures and forms.
• Receive and record key deposits and issue room keys to guests during check-in; return key deposits and collect room keys during check-out of conference.
• Monitor and periodically tour facility to check on welfare of conferees and security of dormitory; shut and lock out dormitory doors.
• Provide general information to conferees (e.g., where to park, dining hall location and hours, area restaurants, local area information).
• Resolve complaints regarding accommodations, make appropriate adjustments, report problems or complaints to the supervisor in charge.
• Maintain a dormitory log book with detailed record of occurrences during work shift.
• Be responsible for the dormitory master key and room keys.

Other duties as assigned.

• Ability to effectively communicate in English.
• Excellent interpersonal and communication skills, with the ability to greet and assist clients in a warm, professional manner.
• Ability to handle complaints and resolve problems in a calm, courteous and efficient manner.
• Ability to work with a diverse population.
• Ability to work a variable shift including nights and weekends.

Knowledge of the University and the Amherst area.

Work is performed in a standard office or indoor university environment and involves minimal physical exertion.

Varies based on department needs; may include weekends, evenings and holidays.

Hourly Rate: $15.00 - $19.00