Clerk IV; Receptionist

Title:

Clerk IV (Receptionist)

Executive Area:
Student Affairs & Campus Life

College/School/MBU:
Campus Life & Wellbeing

Department:
Ctr Counseling & Psych Health

Work Location:

Amherst

Schedule:

Full Time

Work Arrangement:
Hybrid

The Clerk IV (Receptionist) provides critical first contact to students (clients) in need of mental health services at the Center for Counseling & Psychological Health (CCPH). Greets clients, registers client demographic and insurance information in the EHR system, receives and enters PHI, processes payments, answers calls, and schedules appointments.

• Greets and directs clients and visitors, interfaces with the public in a busy office setting, and recognizes emotional crises requiring immediate professional attention.
• Ensures accuracy of patient registration and insurance information on the EHR system.
• Communicates professionally with clinical staff as needed.
• Answers multiple-line telephone, refers calls appropriately, opens and closes office phone lines daily.
• Schedules, reschedules, and cancels appointments; provides paperwork; records arrivals, cancellations, and no-shows in EHR.
• Receives cash, checks, credit card co-payments and fee-for-service payments, and reconciles daily cash receipts.
• Answers questions on behavioral health insurance coverage, release of information, confidentiality, and office policy; verifies insurance eligibility daily in coordination with UHS staff.
• Refers problems/complaints to appropriate personnel.
• Locks cabinets containing confidential patient information and office doors at end of day.
• Orders office supplies from UHS storeroom.
• Distributes on‑call equipment and schedules.
• Provides front desk coverage in any CCPH location as needed.
• Participates in departmental meetings regarding policies, procedures, and quality improvement as part of the administrative team.
• Works on special projects assigned by the CCPH Business Operations Manager, including delegation of duties during absences or for training.

Performs other duties as assigned.

• High school diploma or equivalent.
• One year of office experience.
• Proficient computer skills.
• Working knowledge of business English, including punctuation and grammar.
• Working knowledge of general medical terminology.
• Working knowledge of office practices and procedures.
• Working knowledge of operation and application of office machines.
• Basic knowledge of behavioral health insurance authorization procedures.
• Ability to make accurate and timely mathematical computations.
• Professional oral and written communication skills, including telephone etiquette.
• Ability to understand and follow moderately complex oral and written instructions.
• Understanding and observing the principles and practices of confidentiality (HIPAA) as they pertain to behavioral health records and PHI.

• Previous medical secretarial schooling or experience.

• Qualifications acquired on the job: working knowledge of EHR computer system.
• In‑depth knowledge of HIPAA compliance and applications.
• Works under the direction of the CCPH Business Operations Manager, who assigns duties and reviews performance for efficiency and conformance with instructions.

Work performed in a standard office or indoor university environment involving minimal physical exertion.

Monday - Friday; 8:30 am - 5:00 pm. The position also offers a hybrid work schedule as defined by the university.

Pay Grade: USA/MTA Grade 13