Mail Clerk II; Marketing and Bulk Mail

Title: Mail Clerk II (Marketing and Bulk Mail)

Executive Area: Administration and Finance

College/School/MBU: Finance and Budget

Department: Mail Services

Work Location: Amherst

Schedule: Full Time

Work Arrangement: Onsite

The Mail Clerk II (Marketing and Bulk Mail) manages mail and OpScan services by meeting with customers to assess mail job requirements, preparing and processing files using specialized software, and operating mail-processing equipment to produce compliant mailings. Ensures accurate, timely delivery of projects while maintaining equipment, providing mailing guidance, and collaborating with staff to support efficient operations.

• Meet with customers to accept, evaluate, and manage mail and OpScan jobs, collecting required data, files, and specifications, providing job status updates, and following up to obtain additional information as needed.
• Prepare and process data and graphic files using approved software to create standardized mailing files and customer-specific outputs (e.g., reports, PDFs, spreadsheets, raw data files) and ensure accurate integration of variable data into print and mailing jobs.
• Operate computer-controlled mail-processing equipment for addressing, barcoding, metering, inserting, and sorting mail; process bulk mailings (bundling, tagging, palletizing) and prepare mail in accordance with USPS requirements.
• Sort and distribute campus mail, re-address misdirected items, and coordinate pickup and delivery of mail, OpScan jobs, and departmental materials.
• Drive mail vehicles as needed.
• Provide guidance on mailing specifications, including USPS and international regulations, formatting requirements, and available services; weigh mail and determine appropriate postage to ensure cost-effective and compliant processing.
• Review job orders for accuracy, pricing, and completeness; determine delivery methods and timelines based on production capacity, staffing, and workload.
• Collaborate with staff to ensure efficient workflow, assist in training new staff and student employees, and participate in ongoing training and departmental meetings.
• Maintain and ensure proper function of mailroom and scanning equipment.

Performs other duties as assigned.

• High School diploma or equivalent.
• Possession of a current and valid Class D Driver's license.
• Experience using data processing/variable data software to prepare and manage files; strong Microsoft Office skills (especially Excel); familiarity with common file formats and outputs (PDF, Excel/CSV, ASCII).
• Understanding of operational processes, including sorting, bundling, and labeling.
• Ability to interact effectively with customers to gather requirements, explain services, and provide job updates.
• Exceptional attention to detail and strong organizational skills to accurately review job orders, manage data and mailing processes, and oversee multiple production jobs to meet deadlines in a fast‑paced environment.
• Ability to work collaboratively with staff and assist in training new staff or student employees.
• Ability to lift and move mail trays and equipment (typically up to 70 pounds).
• Ability to stand for extended periods of time and perform repetitive tasks.
• Ability to read, write, and comprehend the English language.
• Ability to follow oral and written instructions.

• Knowledge of USPS classes of service.
• Knowledge of location of University departments, buildings, and personnel.
• Knowledge of the laws, rules, policies, and procedures governing assigned unit activities.

Work is performed in indoor and/or outdoor environments, and requires frequent lifting, bending, tool use or equipment use. May involve work in confined spaces or at heights.

Monday–Friday; 8 am–4 pm.

Pay Grade: USA/MTA Grade 11