Residential Concierge - PRN

Per Diem Positions Available

The Concierge responds to a wide variety of requests, ensuring the needs of the community are clearly understood and addressed to maximize resident satisfaction. As the first point of contact for residents, prospective residents, visitors and vendors, the Concierge’s primary responsibility is to satisfy or exceed the resident expectations, as well as serve as a liaison to various departments. Residential Concierges embody professionalism and extensive customer service skills.

The Concierge also develops and maintains positive relationships, making sure to address concerns or issues in a timely and professional manner. Responsible for safeguarding confidentiality of residents.

The Concierge responds to a wide variety of requests to maximize resident satisfaction and serves as the liaison to various departments, ensuring confidentiality and professional service to residents, visitors, and vendors.

• Performs job functions in a manner consistent with the mission and goals of the Loomis Communities. Adheres to The Loomis Communities Compliance and Ethics Program.
• Demonstrates awareness of and respect for the diversity of the people with whom they interact (residents, personnel, families/caregivers, and other stakeholders) as reflected in attitudes, behavior and services.
• Assists residents and their guests in a courteous and efficient manner; provides concierge services including, but not limited to, dinner reservations, transportation services, housekeeping, room reservations, receiving, storing, and retrieving packages; helps residents obtain timely resolutions on housekeeping and maintenance issues.
• Ensures the safety and security of the community by being aware of who is entering and exiting the property; ensures non-residents are approved by the resident or the management office. Provides training and guidance to new security personnel and performs security duties as assigned (patrols, writes activity reports, calls police or fire departments in emergencies). Maintains administrative records (resident vehicles, phone numbers, deliveries, frequent guests, preferences, and local maintenance/service providers).
• Serves as First Responder to the emergency call system for independent living and responds quickly in case of an emergency.
• Maintains pride in the property’s maintenance and appearance by ensuring lobby and public areas are neat and orderly; maintains a professional, courteous, and calm demeanor in an active area.
• Provides administrative support to Administrative Assistant and Executive Director as needed. Completes financial and petty cash transactions.

• High School Diploma or GED

• Previous customer service experience.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to read, write, and speak English.
• Ability to relate well to all residents, including the emotionally upset.
• Ability to deal tactfully with personnel, residents, family members, visitors and the public.
• Ability to report to work regularly and promptly.
• Ability to work beyond normal hours when necessary.
• Excellent customer service skills and effective phone communication skills.
• Ability to monitor and respond to email, troubleshoot minor resident technical issues, update daily schedules, and sign-ups.
• Ability to utilize Microsoft Office Suite.