Box Office Attendant | Part-Time | Mullins Center; UMass-Amherst

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents.

The Box Office Attendants will understand and operate the Paciolan ticketing system and provide excellent customer service to all guests at the Mullins Center. They must know each event, its seating charts, and the configurations of the Mullins Center. This role will pay an hourly rate of $15.00. The position will remain open until October 2, 2026.

401(k) savings plan and 401(k) matching.

• Know and understand the operations of the Paciolan ticketing system.
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.).
• Know and understand seating charts and configurations of the Mullins Center.
• Perform transactions for all events on the ticketing system with efficiency and accuracy.
• Collect proper currency or credit card amount for purchase of ticket(s) and give back correct number of tickets and change.
• Communicate and satisfy patrons with world‑class customer service.
• Operate phone and address patrons’ calls for requests for information.
• Reconcile all monies received from ticket sales.
• Maintain confidentiality.
• Additional duties may be assigned by the Box Office Manager.

• Ability to multitask in a fast‑paced environment.
• Familiarity with Windows-based computers.
• Excellent customer service skills.
• Experience working with the public and cash.
• Ability to work independently and as a productive member of a team.
• Must be able to work a flexible schedule, including nights and weekends.
• Must be able to work in a loud noise environment.
• Strong verbal communication skills; bilingual in Spanish is a plus.
• Proven ability to work well with all levels of management.
• Strong analytical and problem‑solving skills.
• University of Massachusetts Amherst prohibits its current employees (excluding students) from being employed in any position with OVG at this location.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.