Peer Leader

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching
• Is attracted by the college's mission to promote equitable access to educational opportunities
• Cares about student success and collaborates on strategies to facilitate success for populations including first generation college students, low‑income students, and students from underserved communities.
• Focused on student academic achievement and postgraduate outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of ACC

Peer Leader [Hourly]

Peer Leaders advance first‑year student success by building community, strengthening belonging, and delivering consistent outreach and support. As peer role models and resource navigators, they clarify college processes, remove barriers to engagement, and connect students to the tools and services that drive academic persistence and holistic growth.

• Serve as a positive and welcoming ACC representative who supports first‑year students in navigating their transition to college.
• Build meaningful peer‑to‑peer connections that foster belonging, engagement, and affirmation.
• Maintain proactive contact with assigned first‑year students through approved ACC communication channels and engagement touchpoints.
• Provide timely, clear, and student‑friendly communication; respond to inquiries and direct students to appropriate resources.
• Promote participation in Orientation follow‑up activities, OFYE programs, Riverbat Connection Hours, and other first‑year engagement opportunities.
• Connect students to campus resources, including Academic Advising, Accelerated Learning Support, Career Life Design Services, Transfer Services, CARE Network (Basic Needs), Financial Aid, Student Rights & Responsibilities, Student Life & Leadership, and related support services.
• Encourage help‑seeking behaviors and appropriately escalat[e] student concerns to professional staff when needed.
• Track student engagement, communication outreach, and referral activity using OFYE‑approved systems.
• Assist with outreach campaigns (e.g., orientation status reminders, milestone check‑ins) throughout summer and fall terms.
• Support planning and implementation of OFYE events, tabling efforts, and community‑building initiatives.
• Perform general office and administrative support tasks, including data entry, maintaining tracking logs, producing materials, and operating standard office equipment.
• Participate in marketing campaigns, including Social Media posts, newsletters, ACCTV, and other channels.
• Other duties as assigned.

• Office procedures and practices.
• Interpersonal communication & outreach techniques.
• Customer service techniques.

• Maintaining confidentiality of work‑related information and materials.
• Establishing and maintaining effective working relationships.
• Maintaining an established work schedule.
• Effectively using interpersonal and communication skills.
• Effectively using organizational and planning skills.
• Employing a growth mindset: embracing challenges, persisting…