Communications Dispatcher II; UMPD Emergency Dispatcher

Title: Communications Dispatcher II (UMPD Emergency Dispatcher)

Executive Area: Student Affairs & Campus Life

College/School/MBU: University Police Department

Department: Police Operations

Work Location: Amherst

Schedule: Full Time

Work Arrangement: Onsite

Receives, prioritizes, and transmits first notification of calls for 24/7/365 service for police, fire and medical assistance from the campus community. Dispatches non‑emergency and 911 calls for service to the campus community. Transmits messages by radio from the Communications Center to multiple mobile and portable units in accordance with strict rules and regulations. Communicates via state and national criminal databases to other police departments to report on criminal activity.

Extensively documents actions and outcomes from all police, fire and medical incidents occurring on campus into a computer‑aided Dispatch (CAD) system.

• Receives, prioritizes, transmits and documents first notification of calls for service for police, fire, and medical assistance from the University community.
• Acknowledges, records and dispatches appropriate Police, EHS, and Amherst and Hadley Fire Departments to fire, intrusion and hold‑up alarm calls received via the Simplex Tru‑Site and GTRI systems, and outside alarm companies.
• Receives and disseminates information through various technologies, i.e., police radio broadcast system, teletype system, CJIS Web RMV and statewide police telecommunications, and Televent weather system.
• Disseminates information to appropriate department personnel on routine and emergency incidents, complaints, crimes‑in‑progress and medical emergencies via radio, telephone, and LAN technologies.
• Disseminates and records information provided to numerous federal, state, municipal law enforcement and other emergency response agencies at the scene of an incident.
• Records and disseminates information to assist sworn personnel in the coordination of activities of law enforcement personnel who are engaged in significant, high‑stress law enforcement and fire service actions such as high‑speed chases, domestic abuse, medical assistance, natural disasters, motor vehicle accidents with injuries, psychological commitments, drug surveillance, restraining orders and search warrants, etc.
• Provides, at the direction and discretion of a senior command staff member, campus‑wide critical emergency notifications via RAVE email and text system and the ATI Outdoor Warning System (OWS), following established federal, state and Clery Act guidelines.
• Disseminates and records information provided by other law enforcement agencies relative to missing or wanted individuals, criminal history checks, stolen property and sensitive intelligence such as drug interdiction and terrorist activities, etc., in a prompt fashion to appropriate department personnel.
• Responds to requests for information from the public and other agencies, providing general, non‑critical information concerning travel directions, general hazards, construction work, weather, and road conditions.
• Enters appropriate data records via Leaps/CJIS/NCIC systems to assure proper recording in compliance with State records retention standards.
• Responds to requests for, and disseminates, student information retrieved via the University’s records program (Spire) to appropriate department personnel.
• Uses the Genetec Security Desk and Live Viewer camera systems to open/close sally ports and lot/emergency gates, and may assist, upon request, police personnel in the monitoring of booking room and cell blocks.
• Receives, records and dispatches appropriate Police, EHS and Amherst fire units to all elevator, “Area of Refuge” and campus help phones.
• Maintains a working knowledge of the FVMS University wide camera system, to provide assistance to investigating Officer(s) when necessary, and to provide a visual means of monitoring areas impacted by emergencies, i.e. Riots, motor vehicle accidents and emergency weather conditions.
• Maintains ability to retrieve previous radio transmissions or telephone calls through the Media Agent and Media works playback systems.
• Receives and coordinates requests for…