Patient Service Specialist

Role summary

Cleveland Clinic Health System is seeking a Patient Service Specialist at its Amherst Family Health Center in Lorain. This role focuses on delivering an exceptional patient experience, assisting with phone triage, registration, insurance eligibility, co-payments, and scheduling. The specialist will investigate and resolve patient issues using the HEART model, ensure a welcoming environment, and manage patient information. Responsibilities include patient registration, insurance verification, co-pay collection, and encouraging the use of front-end technology.

The position also involves patient outreach for MyChart enrollment and follow-ups. This role offers a foundation for career advancement within Cleveland Clinic.

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.Job Title Patient Service Specialist Location Lorain At  Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.Job Title Patient Service Specialist Location Lorain Facility Amherst  Family Health Center Department Administration -Ambulatory Operations Job CodeB
15028

Shift Day/Evening/Night/Weekend

Schedule7:00am-8:00pmJob Summary Job Details

Join Cleveland Clinic Amherst Family Health Center and start a rewarding career at one of the most respected healthcare organizations in the world. This facility offers a wide range of services, from primary and pediatric care to specialty surgeries and bone density testing. On this team, you will receive endless support and appreciation, work with state-of-the-art technology and learn from some of the best caregivers.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from phone triage, registration, insurance eligibility and collecting co-payments to self-screening and scheduling services.

This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

A caregiver in this position works days from of 8:30 a.m. – 5:00 p.m. with a possible evening shift working until 8:00 p.m. based on business needs and rotating weekends as needed.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.

• Investigate, triage and resolve patient issues using the established HEART model.

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Capture and verify referrals and cancellation reasons, insurance coverage and physician data.
• Responsible for appropriately and accurately providing patient estimates for patient services.
• Identify patients in need of financial counseling to facilitate payment and aligns insurance coverage to the type of service provided and processes this related insurance registration.

• Perform patient registration, visit…