Audio Visual; AV Technician II

Title: Audio Visual (AV) Technician II

Executive Area: Academic Affairs

College/School/MBU: College of Info & Computer Sci

Department: Computer Science

Work Location: Amherst

Schedule: Full Time

Work Arrangement: Onsite

Under the supervision of the Manager of Media Technology Services (MTS), the Audio Visual (AV) Technician II is responsible for supporting operations and maintenance of the distance learning and video conferencing systems installed in classrooms and auditoria across the UMass campus. These systems support multimodal courses that can be offered face‑to‑face, online, or in a mixed format, and can have synchronous or asynchronous components.

The individual in this position will provide set up and technical support of the audio‑visual equipment in teaching spaces across the campus as well as for university sponsored events. Additionally, the AV Technician II will provide training to faculty and staff on the usage of the audio‑visual and video conferencing equipment.

• Collaborates with campus stakeholders and works under the direction of Media Technology Services to enhance campus video conferencing and workspace collaboration systems. Suggests, implements, and develops automations and efficiency improvements to better serve the campus community.
• Prepares clear and comprehensive documentation for the use of video conferencing platforms and collaboration systems.
• Regularly reviews platform features and security settings and presents proposed updates for consideration.
• Provides real‑time troubleshooting during Zoom sessions, resolving sound, video, and connectivity issues, and coordinating support with remote attendees as necessary.
• Supports the operation and maintenance of the distance learning video conferencing classrooms and conference rooms, which includes scheduling training, troubleshooting connections with remote sites and working with the equipment vendor when necessary to resolve technical problems.
• Provides technical support and training for all audio‑visual equipment located in classrooms across campus.
• Determines inventory levels for equipment, maintains departmental records concerning repair of equipment, ordering of replacement parts and equipment.
• Provides training and technical support to faculty on use of projection facilities including video/computer display devices in campus auditoria and classrooms.
• Provides assistance to faculty on choosing presentation settings for optimal display with video equipment.
• Establishes policies and procedures for unit operations, including equipment use and maintenance schedules.
• Schedules and distributes audio‑visual equipment to campus locations as required.

• When necessary, drives the MTS vehicles to transport audio‑visual equipment on campus.
• Occasional travel to other UMass campus locations such as Newton, Springfield, and Gloucester to confer with multi‑modal partners.
• Performs other related duties as assigned.

• Two (2) years' experience in maintaining, repairing, and testing IP‑based AV conferencing equipment. An associate degree or above in electronics, audio‑visual technology or related field of study may be substituted for one (1) year of the required experience.
• Valid Driver's License.
• Experience training clients on the proper use and care of audio‑visual equipment.
• Ability to read and interpret schematic drawings and manuals of electronic equipment.
• Ability to understand and carry out complex written and oral instructions.
• Knowledge of PC and Mac operating platforms.
• Strong customer service skills.
• Strong interpersonal skills.
• Strong communication skills; both oral and written.

Work is performed in indoor and/or outdoor environments, and requires frequent lifting, bending, tool use or equipment use. May involve work in confined spaces or at heights.

Monday - Friday; 8:30am - 5:00pm

Pay Grade: USA/MTA Grade 16

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Along with the application, please submit a resume. References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references.

This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.