Assistant CTO for Audiovisual & Digital Experience Services

Title: Assistant CTO for Audiovisual & Digital Experience Services

College/School/MBU: Information Technology

Department: IT Operations

Work Location: Amherst

Schedule: Full Time

Work Arrangement: Hybrid

Reporting to the Associate Chief Technology Officer (CTO), Infrastructure, the Assistant CTO for Audiovisual & Digital Experience Services is a senior technology leader responsible for the strategy, design, delivery, and lifecycle management of the University's enterprise audiovisual (AV) and digital experience ecosystem. This role provides leadership across classroom technology, AV-enabled learning environments, event and venue services, media systems, and collaboration platforms, ensuring reliable, scalable, and future‑ready capabilities that support teaching, research, and campus engagement.

The Assistant CTO partners closely with academic leadership, IT teams, Facilities, and campus stakeholders to align AV and digital experience services with institutional priorities. This position balances strategic initiatives with operational accountability and plays a key role in major campus projects, particularly those involving learning spaces and public-facing technology experiences.

Strategic AV & Digital Experience Leadership:

• Establishes and executes a comprehensive strategy for audiovisual services, digital learning environments, and collaboration technologies.
• Collaborate with UMass system colleagues to share institutional knowledge and best practices.
• Partners with the Associate CTO of infrastructure to align AV strategy with broader infrastructure, network, and enterprise technology roadmaps.
• Advises on emerging technologies supporting hybrid learning, immersive environments, and digital engagement.
• Develops multi-year roadmaps for technology-enabled learning spaces and campus AV capabilities.
• Serves as the organizational leader for enterprise AV, broadcast, and digital experience services, acts as the ambassador for campus AV standards and governance.

Classroom Technology & Learning Environments:

• Provides leadership for the design, deployment, support, and lifecycle management of classroom AV and instructional technologies.
• Owns and continuously evolves campus standards for smart classrooms, hybrid learning environments, lecture capture, and faculty-facing technology.
• Partners with academic units and Facilities to ensure consistency, usability, and accessibility across learning spaces.
• Accountable for classroom readiness across the full academic calendar, directing the teams responsible for first-line support during the academic day and for service and repair.
• Drives modernization, standardization, and scalability of classroom technologies.

Event, Venue & Enterprise AV Services:

• Oversees AV services supporting campus events, venues, and institutional programs.
• Direct the support of academic and athletic broadcast facilities and promote cross team collaboration
• Ensures high-quality delivery of in-person, hybrid, virtual events, and game day operations. Develops service models, operational processes, and staffing strategies for AV support.
• Manages third-party vendors, integrators, and service providers to meet institutional needs.

Media Systems & Collaboration Platforms:

• Leads enterprise video platforms, streaming systems, lecture capture, and media infrastructure.
• Supports enterprise collaboration tools (e.g., Zoom, Teams) and their integration into teaching, operations and building systems.
• Guides adoption of digital media tools for faculty, staff, and students.
• Evaluates and pilots emerging AV and digital experience technologies.
• Provides strategic leadership and operational oversight for the University's Digital Accessibility Center, including assistive technology instruction, training, consultation, and support services, ensuring the effective delivery of resources that promote equitable and inclusive access to technology for students, faculty, and staff.

Operational Excellence & Service Delivery:

• Establishes service delivery frameworks, including SLAs, KPIs, and performance metrics.
• Implements proactive monitoring, lifecycle refresh planning, and operational standards.
• Leads…