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IT Service Desk : Tech Support & Customer Care
Job in
Amherst, Hampshire County, Massachusetts, 01002, USA
Listed on 2026-09-04
Listing for:
The University of Massachusetts Amherst
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
The University of Massachusetts Amherst is seeking an EDP Programmer I (Service Desk Specialist I) to join IT Operations in Amherst. This onsite role provides first-line IT support to students, staff, and faculty, handling tickets across in-person, phone, email, web, and chat channels.
You will document communications, analyze questions, and determine appropriate troubleshooting or fulfillment strategies. Strong customer service skills and the ability to work with diverse users are essential.
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