IT Service Desk Specialist
Job in
Amherst, Hampshire County, Massachusetts, 01002, USA
Listed on 2026-09-05
Listing for:
UMass Amherst
Full Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
UMass Amherst is seeking an EDP Programmer I (Service Desk Specialist I) to assist the campus with a range of IT questions in person, over the phone, by email, or via chat. The role documents interactions in the Service Desk ticket system and uses judgment to troubleshoot and fulfill requests.
The position requires strong customer service, the ability to communicate clearly with diverse users, and collaboration with IT staff to resolve issues and improve knowledge bases.
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