Lead Repair Technician

Lead Repair Technician

The Lead Repair Technician provides technical support and performs hands‑on repairs for consumers enrolled in the Wheelchair Loaner & Simple Repair Program.

Responsibilities:

• Oversee other technicians and lead the community provider training and development component of the program.
• Maintain consistent repair practices, quality assurance, and staff skill enhancement across all service partners.
• Support compliance with contractual standards and maintain high levels of consumer satisfaction through timely, accurate, and safe repairs.
• Respond to service calls and complete safe, effective repairs in various settings, including homes, clinics, schools, and community locations.
• Perform simple repairs and routine maintenance on manual and power wheelchairs, following program guidelines.
• Support the Loaner Wheelchair Program by preparing, cleaning, sanitizing, delivering, and retrieving loaner equipment as needed.
• Ensure all repairs and loaner activities are performed safely with respect to the consumer and meet quality and documentation standards.

Qualifications:

• Experience and sufficient skills to perform wheelchair simple repairs; examples include auto mechanical experience, machine shop repair, bicycle shop repair.
• At least 3 years of direct mechanical experience.
• Any wheelchair or mobility device repair experience and/or exposure is a bonus.
• Valid driver’s license and ability to drive across the program’s service areas (Hampden, Hampshire, Franklin, Worcester and Berkshire counties).
• Proven ability to train and mentor technicians or community providers.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively across teams.
• Familiarity with Asset Panda or similar tracking tools preferred.