Campus Programs Operations and Integration Manager

Title: Campus Programs Operations and Integration Manager

Executive Area: Administration and Finance

College/School/MBU: Administration & Finance

Department: VC Admin & Finance Office

Work Location: Amherst

Schedule: Full time

Work Arrangement: Hybrid

The Campus Programs Operations and Integration Manager leads programming and operational strategy for the Campus Usage for Youth and Adult Programs (CUYAP), a unified platform supporting internal and external partners delivering youth, pre-college, professional development, and adult programs across UMass Amherst, Charles River, and Springfield campuses. This role collaborates with campus and community stakeholders to coordinate the use of university facilities and core operational systems, including registration, records, payroll, marketing, and assessment.

It applies advanced awareness of institutional planning processes to anticipate demand, support resource allocation, and ensure programs align with the university’s operational capacity. The Manager leverages data and analytics to identify process gaps, inform recommendations, and drive the design and implementation of scalable workflows, systems, and infrastructure that enhance user experience and expand access to UMass programming.

• Supports and coordinates internal and external programs in their use of campus land, facilities, and resources across the UMass Amherst campus.
• Collaborates with partners across campus to design, improve, and implement processes and tools that support the development and successful operation of programs and events hosted on campus.
• Gathers and reviews information from a variety of sources to support planning, evaluate program performance, and inform decision-making; shares key insights and recommendations with stakeholders to guide strategy and operations.
• Applies advanced awareness of institutional planning processes to anticipate demand, support resource allocation, and ensure programs align with the university’s operational capacity.
• Develops, maintains, and manages an inventory of current and future capabilities, processes, and system requirements that enhance program efficiency and expand access to campus resources.
• Maintains frequent interaction with executive-level campus stakeholders and external organizations, develops an understanding of planning and coordination needs, and uses sound judgment to appropriately handle, share, and protect sensitive information in alignment with institutional practices.
• Serves as a primary owner of the CUYAP portfolio, promoting its value, strengthening connections between the community and UMass, and ensuring that programs can effectively utilize university resources and opportunities. Advises campus leadership strategies to enhance the University’s community impact through CUYAP initiatives.
• Partners with marketing to drive recruitment through multi-channel strategies while developing marketing materials, coordinating outreach, managing the strategic vision of the CUYAP website and representing the initiative at in-person events, trade shows and conferences.

• Performs other duties as assigned.

• Bachelor’s degree in a related field with at least five (5) years of work experience, and at least two (2) years of product, program or project management experience.
• Strong written and interpersonal communication skills.
• Demonstrated ability to assess information from multiple inputs, identify key themes or insights, and contribute to recommendations that support organizational goals.
• Ability to effectively collaborate with administration, faculty, staff, and external organizations, with demonstrated customer service orientation.
• Proven ability to stay organized, engaged, and attentive while learning and adapting in a complex and dynamic environment.
• Ability to research, troubleshoot, and creatively problem solve.
• Ability to manage change, work in a fast-paced environment, and complete simultaneous projects within deadline constraints.
• Excellent ability to analyze, summarize, and clearly present data in ways usable for stakeholders.

• Higher education or public…