Mechanical Shop Manager

Title:

Mechanical Shop Manager (Facilities and Campus Services)

Executive Area:
Administration and Finance

College/School/MBU:
Facilities Management

Department:
Building Maintenance

Work Location:

Amherst

Schedule:

Full time

Work Arrangement:
Onsite

Reporting to the Assistant Director of Maintenance, the Mechanical Shop Manager manages and coordinates the daily activities of the Controls, Heating, Air Conditioning, Ventilation, Mechanical and Refrigeration Shops. This manager serves as the primary contact for university customers with responsibility to communicate work order status, ensure the efficient delivery of repair services, systems monitoring, preventative maintenance planning, procurement of parts, inventory control and the management and coordination of work of the technical trades staff for the above-mentioned shops.

Mechanical Shop Manager manages third-party service contractors when the demand for services exceeds the capacity or expertise of existing staff.

• Ensures that mechanical shop is staffed and organized to maximize the strength of the multiple trade disciplines and respective technicians.
• Collaborate with the support teams including trade supervisors, directors, engineers, user groups and customers.
• Manages backlog levels by trade area. Evaluates, updates and develops new standard procedures to prioritize work and directs activities. Manages the need for supplemental services, allocation of additional staff, and overtime.
• Supervise and/or coordinates activities of the staff and maintenance personnel engaged in maintenance, renovation, central utility plant/infrastructure operation, and other facility activities.
• Manages after-hours on-call staff, including scheduling, ensuring coverage and serves as a main contact for emergencies that cannot be addressed by an on-call staff.
• In consultation with the Management team, establishes and documents building needs.
• Utilizes in-house and sourced reports, building inspection evaluations, and work order information to identify and prioritize deferred maintenance projects. Establishes scopes of work and develop estimates for these projects. Assists in the development of three to five-year deferred maintenance plans.
• Working closely with the Energy Management group, provides support and assists in the development and implementation of the University's energy conservation programs.
• Participates in the review of all University capital project plans and specifications; determines an impact on operations, maintenance, and available staff resources.
• Leverages key performance indicators (KPIs) to enhance operational efficiency, while managing and evaluating staff performance and work quality. Develops and implements a strategic University-wide plan for HVACR including control technicians to make improvements to reduce service calls and elevate customer satisfaction. Fosters a culture of accountability and ownership in all aspects of work performed.
• For renovation and maintenance projects, reviews and/or develops scope of work, cost estimates, schedules, contingencies, and project risks. Obtains necessary permits and agency approvals required for renovation or maintenance projects.
• Monitors project associated costs, coordinates resources with all parties involved as necessary; documents all scope changes; tracks KPIs e.g., remaining completion time, estimated cost at completion.
• Assures compliance with all Federal, State, Local and University safety policies, building codes, fire codes, and environmental regulations. Supports training programs for trades employees.
• Maintains working knowledge of the management and removal of regulated materials including asbestos, mold, lead, silica, and PCBs.
• Establishes a procurement program to support staff operations with required contract services and materials. Determines the optimum level of parts and supply inventories. Develops Requests for Proposals and work with purchasing or capital procurement to establish contracts.
• In addition to project budgeting, develops and controls the operating budgets for the shop. Periodically audits work orders to ensure that labor and material is charged properly.
• Ensures that staff are organized effectively, and each member of the shop is knowledgeable of their assigned responsibilities. Maintains supportive coaching style emphasizing professional development.
• Participates in the selection and hiring of staff; supervises, trains, and evaluates assigned staff members; follows progressive disciplinary procedures in conjunction with management; participates in fact-finding activities and grievances ensuring follow through on all required procedures.
• Implements a formal communications program with key stakeholders. Monitors and tracks customer satisfaction.
• Interacts with Facilities and the campus community in a customer friendly, professional, and cooperative manner.
• Provides support to the department's continuous improvement program through participation in team meetings and…