BDC - Customer Service Manager

JOB SUMMARY

Premier Toyota of Amherst is looking for a full-time, customer service‑oriented individual to join our team as a BDC Customer Service Manager. This position requires a driven, positive, and knowledgeable person. The ideal candidate should be able to provide a high level of expertise in customer service, have a friendly and professional attitude, and be able to manage a team and help assist with customer requests in a fast‑paced environment.

This position offers a competitive rate of pay that is paid on a weekly basis. Benefits include medical/vision/dental insurance, paid vacation, and holiday pay.

• Maintain accurate customer records and update customer information
• Troubleshoot customer issues and provide appropriate solutions
• Assist customers with product selections and recommend features they may want to consider
• Provide product and services information
• Respond to customer inquiries and resolve customer complaints in a timely manner
• Follow up with customers after sales to ensure customer satisfaction
• Follow company policies and procedures and adhere to safety standards

• High school diploma or equivalent
• 1+ year of customer service experience, preferably in an automotive or retail environment
• Exceptional customer service skills and the ability to communicate effectively
• Ability to multi‑task and stay organized in a fast‑paced environment
• Ability to use basic office equipment and technology
  
  Basic knowledge of automotive products or willingness to learn

Premier Toyota of Amherst is committed to creating a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender expression, sexual orientation, national origin, disability, age, or veteran status.