Member Service & Sales; Teller; Spanish

At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams.

To be effective, an individual must be able to perform each job duty successfully.

Full Time;
Monday – Friday 8:40am – 6:15pm;
Saturdays 8:40am – 2:15pm;
Day off during the week when a Saturday is worked.

Location:

3511 S 25th E, Ammon, .

• Starting competitive pay of $17.50 per hour, increasing with experience.
• Incentives.
• Performance reviews with opportunities to increase compensation.
• Excellent medical and dental benefits with minimal employee contribution (full‑time employees).
• Paid time off, volunteer time off, and paid holidays.
• Matching 401(k).
• Tuition assistance.
• Professional development.

• Provide exceptional member service to credit union membership by assessing member needs, advising, and assisting in transactions (opening new accounts, servicing existing accounts, explaining products and services).
• Recognize member needs, educate on options for managing financial transactions through MACU tools, resources, technology, and cross‑sell products and services as needs arise through a consultation approach.
• Consistent focus on increasing member satisfaction and account retention.
• Expected to meet sales and service goals.
• Use lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolve problems by clarifying member complaints, determining the cause, providing the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Follow up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

• Maintain cash drawer.
• Initiate wire transfers, cashier’s checks, and cash advances.
• Create VISA cards.
• Open and process IRA transactions, certificates of deposit, and redeem savings bonds.
• Use judgment to place appropriate check holds and issue fee reversals.
• Assist fraud victims by processing fraud disputes.
• Accurately and efficiently process transactions in accordance with established policies and procedures.
• Assist in the opening and closing procedures of the branch.
• Responsible for branch security (vault combinations, security codes, member information).

• Represent the credit union in a professional manner, both in dress and in actions.
• Keeps work area neat and clean.
• Responds to email/voicemail/missed calls/other communication in a timely manner.
• Actively participates and completes product knowledge courses.
• Travel may be required.
• Complies with all regulations as required by law.
• Performs other duties as assigned.

• At least six months of customer service experience. Industry experience preferred.
• High school diploma or equivalent.
• Valid driver’s license required.

• MSR onboarding:
  Branch Foundations, Teller Branch Checklist, Products & Services Teller Follow-up Training, Computer/Office Equipment Skills.

• Thorough knowledge of credit union policies, procedures and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross‑sell financial services of the credit union to create exceptional member service.
• Ability to perform financial calculations.
• Ability to communicate effectively and persuasively using written and verbal communication.

• Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently.
• Ability to stand, walk, kneel and crouch occasionally.
• Close vision: clear vision at 20 inches or less.
• Distance vision: clear vision at 20 feet or more.
• Lift up to 10 pounds consistently and up to 50 pounds occasionally.
• Moderate noise environment (business office with computers and printers, light traffic).

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.