Member Service & Sales; Teller

Job Summary

At Mountain America, we create exceptional service experiences with every member, every time. We provide life‑changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Full‑time position. When a Saturday is worked, you receive a day off during the week.

Location:

3511 S 25th E, Ammon, .

• Starting competitive pay of $17.50 per hour, with potential increases based on experience.
• Performance reviews and opportunities to increase compensation.
• Excellent medical and dental benefits (full‑time employees) with minimal employee contribution.
• Paid time off, volunteer time off, and paid holidays.
• Matching 401(k).
• Tuition assistance.
• Professional development and more.

• Provide exceptional member service: assess needs, advise, and assist with transactions such as opening accounts, servicing existing accounts, and explaining products and services.
• Educate members on options for managing financial transactions using MACU tools, resources, technology and cross‑sell appropriate products and services.
• Maintain focus on increasing member satisfaction and account retention.
• Meet sales and service goals.
• Use lead lists to make outbound outreach to existing members for additional consultation on MACU products and services.
• Resolve member complaints: clarify issue, determine cause, provide best solution, expedite correction, and follow up to ensure resolution.
• Follow up with thank‑you notes and phone calls using the MACU New Member Onboarding approach.
• Maintain cash drawer, initiate wire transfers, cashier's checks, and cash advances.
• Create VISA cards, process IRA transactions, certificates of deposit, and redeem savings bonds.
• Use judgment to place appropriate check holds and issue fee reversals.
• Assist fraud victims by processing fraud disputes.
• Process transactions efficiently according to established policies and procedures.
• Assist in opening and closing procedures of the branch.
• Responsible for branch security, including vault combinations, security codes, and member information.
• Represent the credit union professionally in the workplace.
• Keep work area neat and clean.
• Respond timely to email, voicemail, missed calls, and other communication.
• Actively participate in and complete product knowledge courses.
• Travel may be required.
• Comply with all regulations required by law.
• Perform other duties as assigned.

• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Cross‑sell financial services to create exceptional member service.
• Perform financial calculations.
• Communicate effectively and persuasively in written and verbal form.

• Minimum six months of customer service experience; industry experience preferred.
• High school diploma or equivalent.
• Valid driver’s license.
• Proficient computer operating skills; understanding of Microsoft Office Suite (Outlook, Word, Excel).

• MSR onboarding:
  Branch Foundations, Teller Branch Checklist, Products & Services, Teller Follow‑up Training, Computer/Office Equipment Skills.

Physical demands: talk, hear, sit, use hands, reach; stand, walk, kneel, crouch occasionally. Vision: close vision 20 inches or less; distance vision 20 feet or more. Weight: lift up to 10 lbs consistently and up to 50 lbs occasionally. Environmental: moderate noise.

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.