Front Office Level 1

Description

Front Office Receptionist – Level 1 employees should work collaboratively with coworkers and assist in ensuring that all patients/clients will receive high-quality and efficient care. This position requires a positive and professional attitude. Employees should have an adaptable and flexible mindset and a willingness to assist others. Working independently and as part of a team is crucial to this role. As is being able to see their part in the bigger picture at Pearl Health Clinic.

Seeking out additional opportunities for learning and growth is strongly encouraged.

Promotes the values of Pearl Health Clinic within the Clinical Departments and the Community;

• Provide excellent care to the clients/patients
• Work collaboratively with others

• View challenges as opportunities for growth
• Take steps to promote professional development of staff

• Solve problems with ambition and pragmatism

• Work to achieve organizational goals
• Assist clients with check-ins/outs for appointments in the clinic while using the highest level of customer service
• Assist in scheduling and setting appointments
• Update/gather client information regularly; insurance cards, Address, Phone Number, legal documentation, internal notes, and other information needed to maintain client records.
• Collect copays and payments on delinquent accounts
• Call and confirm appointments for all new patients
• Communicate, problem solve, and work as a team effectively with coworkers and providers
• Ensure that workplace is kept in a professional manner
• Process internal referrals and external referrals
• Assist providers with schedules
• Managing incoming faxes, route to appropriate departments and scan documents into client charts
• Ensure that all documents processed and communication with clients/non-PHC providers are done in accordance with HIPPA laws, IDAPA regulations and other federal and state regulations
• Knowledge and understanding of company policies and procedures

• High School diploma or Equivalent
• Ability to work independently and as team part of a team
• Ability to follow directions
• Good time-management skills
• Great interpersonal and communication skills
• Customer-oriented mindset
• Willingness to learn and grow within position
• Ability to prioritize and problem solve
• Strong phone skills and active listening skills
• Ability to adapt/respond effectively to different situations