Website & Marketing Support Specialist

Website & Marketing Support Specialist

Part-time | AEST (Australian Eastern Standard Time)

We are seeking a versatile Website & Marketing Support Specialist to join our team. This role combines website content management, digital marketing support, customer communication, and creative design tasks. The ideal candidate is detail-oriented, tech-savvy, and comfortable handling both technical and customer-facing responsibilities.

• Website Management (Duda Platform)
• Add and update website content, including text and images.
• Adjust image size, position, and text styles for optimal presentation.
• Create new pages as needed.
• Apply landing page strategies to maximise conversions.
• Collaborate on linking AdWords and Meta ads to dedicated offer landing pages for performance tracking.
• Customer Communication
• Handle voice-based message taking using a provided script:
  Deliver a professional greeting.
• Gather service information from the caller.
• Reassure the customer that we can help.
• Apologize that the Client is unavailable and explain he is the best person to assist.
• Collect detailed contact information, including address.
• Confirm that the Client will return the call within the hour.
• Calls are recorded for review and improvement.
• Clear, neutral accent and professional phone demeanor are essential.
• Potential to expand into incoming call handling if successful.
• Creative Support
• Design You Tube thumbnails for video content.
• Assist with branding and visual consistency across platforms.
• Support the launch and growth of a Skool community with engaging visuals.

• Experience with Duda website builder or similar platforms.
• Knowledge of landing page optimization strategies.
• Familiarity with Google AdWords and Meta Ads integration.
• Strong communication skills with a clear, professional speaking voice.
• Basic graphic design skills (e.g., Canva, Photoshop, or similar tools).
• Ability to multitask and adapt to both technical and customer-facing responsibilities.

• Detail-oriented and organized.
• Comfortable working independently with minimal supervision.
• Creative eye for design and branding.