Sales and Operations Coordinator

Overview

We are looking for a highly organised and proactive Sales and Operations Coordinator
. This role is not a traditional administrative position; you will serve as the operational engine that drives our sales activities, ensures nothing is overlooked, and facilitates collaboration between teams in APAC and the UK.

Responsibilities

• Sales & CRM Management
  • Maintain accurate data in Pipedrive
  • Progress deals and track next steps
  • Enrich prospect records and document interactions
• Sales Coordination
  • Prepare pre‑call insights
  • Draft follow‑ups within 1 working day
  • Schedule and coordinate meetings across time zones
• Regional Operations
  • Bridge communication between APAC and UK teams
  • Ensure smooth customer handovers
  • Track and resolve escalations
• Inbox & Workflow Management
  • Triage the APAC inbox daily
  • Convert emails into CRM actions
  • Identify opportunities and risks
• Reporting & Insights
  • Produce weekly regional summaries
  • Highlight customer issues, sales activity, and feedback
• Event & Lead Management
  • Process event leads
  • Segment and prepare lists for marketing
  • Ensure timely follow‑ups
• Process Improvement
  • Identify workflow gaps
  • Use AI tools to streamline tasks
  • Document improvements for scaling
• General Operations
  • Support travel, logistics, and expenses
  • Maintain stakeholder mapping
  • Help keep regional operations running smoothly

What Success Looks Like

• CRM is clean, accurate, and reliable
• Sales always knows the next best action
• No leads or tasks fall through the cracks
• Issues are resolved quickly with clear communication
• Processes become faster and more scalable

Skills Required

• CRM experience (Pipedrive preferred)
• Strong organisation and attention to detail
• Confident communicator across teams
• Comfortable working across time zones
• Familiarity with AI tools (ChatGPT, Claude)

Nice to Have

• B2B sales support or sales ops experience
• Experience with schools or member‑based organisations
• Familiarity with Slack, Notion, Airtable
• Startup or scale‑up experience

Personal Qualities

• Proactive and self‑directed
• Solutions‑oriented
• Comfortable with ambiguity
• Highly reliable and accountable