Head Of Business Operations

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.

Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The Chief Delivery Officer (CDO) is responsible for the end-to-end delivery performance of all customer engagements in the Netherlands.

The role ensures
high-quality, predictable, and profitable delivery
, balancing:

• Client satisfaction and service excellence
• Financial performance and margin optimization
• Operational stability and transformation outcomes

The CDO acts as the
ultimate accountable for delivery
, with mandate over:

• Day-2-day delivery across business lines.
• Major escalations and service risks
• Quality of Services on all accounts.

End-to-End Delivery Leadership

• Own the full delivery lifecycle across:
  • Managed services
  • Projects and transformation programs
  • Multi-tower service environments (Apps, Infra, Workplace and Security)
• Ensure delivery meets contractual obligations, SLAs, and KPI’s
• Act as the final escalation point for critical service issues
• Own delivery-related P&L activities on accounts
• Drive:
  • Margin improvement
  • Productivity gains and industrialization
  • Align delivery execution with business case commitments
• You own and drive the relationship with the account teams to ensure relevant performance improvement plans are designed, implemented and executed to satisfaction
• Build and maintain C-level client relationships (CIO, COO, CTO)
• Represent delivery in:
  • Executive governance forums (Steer Co customers, internal Management Business Reviews)
  • Crisis management and escalations
• Drive customer satisfaction (CSAT/NPS)
• You own YoY external reporting on performance
• You own maintaining relevant high levels of service and improvement where required for others.

Delivery Governance & Risk Management

• Ensure:
  • Compliance with contract terms, security, and regulatory requirements
  • Risk identification and mitigation across the portfolio
• Own management of:
  • Service continuity risks
  • Delivery recoveries
  • Service integration and standardization
• Embed:
  • Operational excellence
  • Drive and Own continuous improvement in proactive / predictive delivery
  • Continuously optimize and balance for:
    • Ring-fenced teams
    • Global Delivery Centers (offshore/nearshore/onshore mix)
  • Own workforce strategy:
    • Capability development and reskilling
    • Talent retention and leadership pipeline

• Based in the Netherlands, preferably close to Eindhoven
• 15+ years experience in IT services delivery / outsourcing
• Proven leadership of large, multi-country delivery organizations
• Strong experience in:
  • Managed services & transformation programs
  • P&L ownership (> large-scale portfolio)
  • Complex client governance
• Strong knowledge of:
  • ITIL / service management frameworks
  • Global delivery models
  • Contract and commercial management
• Dutch and English is mandatory

• A competitive salary with excellent benefits
• 29 vacation days, with the option to accrue additional days
• Vacation pay (8%) and a year-end bonus
• A mobility budget or lease car, fuel card, mobile data plan, meal vouchers, expense allowances
• Flexible working arrangements, including hybrid working and flexible schedules
• The opportunity to work on complex projects for prestigious government and enterprise clients
• Excellent national and international career opportunities

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria.

Find out more on our CSR commitment.