Front of House; Part-time

On-site

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

• Part-time role in the office 3 days a week (a 2 day a week contract will be considered);
• Tuesday
  -Thursday: 8:30 - 17:30

As part of the Front of House team for DEPT® London, you'll act as the central point of contact in our office, ensuring exceptional service for both clients and Depsters.

Collaborating with our UKI office team, you’ll cultivate an environment of warmth and inclusivity, fostering a sense of value for everyone.

We're seeking a personable and approachable individual, on a part-time basis, with strong stakeholder management skills, who understands the importance of every task, no matter its size. Alongside front of house duties, you’ll also assist with the office operations. The office space will be yours to look after so it is important that you take pride in your work and want to make the office look and feel the best that it can be.

Front of House operations:

• Maintain the smooth operation of the London office by managing client experience, hospitality orders and meeting room arrangements;
• Oversee & arrange post and courier services;
• Manage office supplies and procurement;
• Maintain office cleanliness and the look and feel of the space (e.g. emptying bins, restacking the dishwasher);
• Work closely with IT site support to report all issues with equipment;
• Share office information to all staff on a real-time basis;
• Be willing to train as a first aider and fire warden;
• Liaise and establish a good relationship with building reception and suppliers.

Office Management tasks:

• Support the People Team with office-related onboarding & offboarding tasks;
• Tracking office expenditure against budget;
• Maintain inventory of office furniture;
• Oversee and become the point of contact for our soft facility management providers such as plant maintenance, cleaners, etc;
• Work with the Office Experience Lead to maintain accurate records of contracts and certificates;
• Adhere and support sustainable practices across the London office in alignment with DEPT® BCorp certification.

Office Culture tasks:

• Help unify the UKI teams to provide greater alignment across our offices to ensure a similar experience for staff with support on larger local events and team wide activities;
• Provide support to the Office Experience Lead when planning social and cultural activities for employees;
• Support with ad hoc projects and internal communication to the wider business.

• Previous experience within an agency environment is desirable;
• Highly computer-literate with experience with G Suite;
• Excellent verbal and written communication skills;
• Superb organisational and multitasking skills;
• Discretion in handling confidential information;
• A service-oriented approach with excellent interpersonal skills;
• Ability to handle multiple tasks effectively in a fast-paced environment;
• Adaptability to shifting work priorities;
• Someone that is able to work flexibly;
• A conscientious work ethic.

• Choice of medical healthcare providers (Bupa or Medicash);
• 26 days full-time equivalent (pro-rated accordingly for part-time);
• Company Pension Scheme;
• Employee Assistance Programme;
• Ride to Work Scheme;
• Season Ticket Loan;
• Enhanced family friendly policies;
• EV Car Scheme;
• Workplace Nursery Voucher Scheme;
• Buddy Program:
  You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global - at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for…