Program Manager

Location:

Amsterdam, Netherlands
Date Posted:
Jun 25, 2026
Category:
Professional Services & Support

We’re seeking an experienced Premium Support Program Manager who will play a pivotal role in optimizing the client experience of top tier Enterprise clients. The Premium Support Project Manager understands our client’s goals, knows the product deeply, and can translate both into a programme that drives adoption and value from our software services offering.

You will work closely with the Customer Success Executive (CSE) and wider accounts team, but you are the product and programme expert in the room. You are responsible for activation, adoption, and client capability.

At Meltwater, you'll become an integral part of a vibrant community that appreciates your unique contributions and empowers you to thrive.

• Drive the execution of the key programs that achieve the client’s strategic objectives.
• Manage a portfolio of Enterprise Premium Support clients.
• Cultivate enduring and meaningful business relationships with clients.
• Uncover key themes and opportunities, and share valuable insights with the account CSE to turn challenges into wins.
• Lead Premium Support activations and proactively address concerns or feedback to boost client satisfaction and elevate the client experience.
• Collaborate with Premium Support teams to establish a unified vision across our five Premium Support Pillars.
• Translate high‑level requirements into actionable projects and tasks, empowering teams to drive successful execution.
• Foster internal collaborations to ensure seamless coordination across teams.
• Oversee the delivery of high‑quality work with an unwavering commitment to excellence.

• Bachelor’s degree or above, ideally in Business, Marketing, or Communication.
• At least 4 years of experience in a client‑facing SaaS role with a programme, technical advisory, or implementation component.
• A track record of managing complex enterprise clients and translating their objectives into structured delivery plans.
• Experience with large‑scale project management and associated challenges in the Enterprise sector.
• Demonstrated capability to comprehend business challenges and employ robust analytical skills to address them effectively.
• Excellent communication, presentation and influencing skills at all levels, including executive and C‑level.
• Ability to navigate shifting project objectives, timelines and priorities in a complex enterprise environment.
• Comfort working across large organisations, including with C‑level contacts.
• Data literacy: read portfolio metrics, spot patterns and act on them independently.
• AI fluency: use AI tools as a standard part of research, preparation and synthesis.
• Excellent written and verbal communication skills in English.
• Legal eligibility to work in the country of hire.

• Flexible paid time off for enhanced work‑life balance.
• 8% holiday allowance on total earnings, including bonuses and commissions.
• Retirement plan for future security.
• Reduced gym membership fees within our office building.
• Complimentary Calm App subscription for you and your loved ones.
• Hybrid work style for a balanced environment.
• Family leave program that grows with tenure.
• Inclusive community and ongoing professional development opportunities.

Singel 250, 1016 AB Amsterdam

Meltwater is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to protected characteristics. We encourage applicants of all backgrounds, experiences and abilities to apply and join us in our mission to drive innovation.