Director Wholesale Operations

Position

As the Director Wholesale Operations EMEA, you will elevate wholesale customer operations across EMEA. This role is accountable for improving customer processes, raising the quality and integrity of partner and store master data, and ensuring hub and partner execution can reliably support wholesale excellence and regional strategies, such as smart replenishment and EDI at scale.

You will enable teams to access trusted, actionable insights directly within their day‑to‑day workflows and report on a quarterly basis on commercial, operational and foundational performance. You will play a critical role in ensuring and maintaining data quality and integrity, required to enable efficient and effective business operations, and provide a seamless customer experience.

The Director will play a critical role in removing fragmented support to a high‑performing, scalable operating model. You will partner with IT, Hubs, Sales, Planning, Customer Service, Retail, Store Expansion and development, Wholesale Strategy and Supply Chain teams.

• Continuously support and improve end‑to‑end wholesale customer operations processes across EMEA, including customer onboarding, customer‑ and site‑setup, maintenance, and lifecycle management.
• Support the hubs and optimize in how customer and site setup, smart replenishment, maintenance, and lifecycle management are executed; drive transformation where needed; drive consistency, efficiency, and quality.
• Accountable for governance of customer and site master data outcomes across EMEA; ensure governance, quality standards, and integrity are embedded and adopted consistently, enabling smart replenishment and scalable selling solutions.
• Ensure readiness for Smart Supply rollout and scale by driving customer prioritization inputs, data quality readiness, and process consistency; identify and resolve hub‑level blockers that limit scaling.
• Support and drive operational partner setup and sell‑in strategy across EMEA markets.
• Establish and maintain governance frameworks for hub operations, data quality, and execution performance; monitor KPIs and surface risks early.
• Drive simplification, standardization, and operational improvements to improve efficiency and prepare operations for scale and growth.
• Lead, mentor, and develop the Central EMEA Wholesale Excellence and Master Data team; provide clear direction and accountability to deliver high‑quality, scalable operations.

• Data quality & integrity: measurable improvement in customer and site data completeness, accuracy, and governance adherence.
• Operational efficiency: simplification of customer processes, reduced manual effort, and improved throughput across stakeholders and partners.
• Stakeholder satisfaction: improved satisfaction scores from regional teams, partners, hubs.

• Leadership & Management: 5+ years leading operational or data‑focused teams, providing clear accountability, direction, and performance management.
• Wholesale Operations Expertise: strong experience in wholesale customer operations, hub models, and partner execution within fashion, retail, or consumer brands.
• Data & Process Acumen: proven ability to own business data domains, define governance models, and improve operational processes at scale.
• Analytical & Problem‑Solving
  
  Skills:
  
  strong ability to diagnose operational issues, identify root causes, and drive pragmatic solutions.
• Proven transformation experience in wholesale, retail or related fields.
• Strong experience in analyzing complex data, producing executive‑level reporting, and delivering clear, concise summaries and updates to senior leadership.
• Experience:
  
  10+ years of experience in wholesale operations, customer operations, data governance, or related fields.
• Communication
  
  Skills:
  
  advanced ability to communicate clearly with senior stakeholders, influence cross‑functional partners, and translate strategy into execution.
• Fluency in English (written and spoken).

• Enterprise first – we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.
• Drive change – we lead by example and are optimistic about change. We challenge the…