Manager Global Business Services: Continuous Improvement - Business Consulting Finance

Manager Global Business Services:
Continuous Improvement - Business Consulting Finance

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Big on opportunity, friendly in collaboration. EY provides the resources you need to shape your career and make an impact in your field.

As a Manager Global Business Services (GBS) Continuous Improvement (CI), you’ll be part of the GBS Transformation team, possibly with a focus on Consumer Product, Pharma and Specialty Chemical. You will advise clients on how to continuously improve their GBS operations. You will lead project work streams, shape practical recommendations and help clients build continuous improvement capabilities, methods, tools and governance that deliver measurable gains in efficiency, quality, controls, user experience and cost-to-serve.

This role sits at the intersection of GBS transformation, operational excellence, technology and people‑led change, with a clear focus on client impact and sustainable value.

• Lead work streams within client GBS CI engagements, managing scope, deliverables, timelines and quality
• Advise clients on CI operating models, methods, tools, governance routines and performance management practices
• Assess CI capability within operational processes to identify improvement opportunities and shape value‑led recommendations
• Work with client stakeholders, GBS leaders and global process owners to prioritize initiatives and translate opportunities into delivery plans
• Apply Lean, Six Sigma, Kaizen, value stream mapping, root‑cause analysis, Initial Problem Analysis (IPA) and other methods to diagnose issues and design scalable solutions
• Develop client‑ready materials, including insights, roadmaps, business cases, benefits tracking and executive‑level recommendations
• Facilitate client workshops and cross‑functional working sessions to align stakeholders around priorities and future‑state processes
• Identify automation and digital enablement opportunities leveraging process mining, task mining, workflows, RPA, analytics and AI, and drive continuous improvement through the effective use of ERP systems
• Support implementation, adoption and capability building so clients can sustain improvements beyond the project lifecycle
• Act as a trusted advisor to clients on priorities, risks, capability gaps, change impacts and value realization

Our GBS Transformation team is dynamic, diverse, and internationally minded. You will join a fast‑growing team working at the forefront of enterprise transformation, with direct access to senior clients, strong collaboration across disciplines, and meaningful opportunities to shape propositions, develop talent, and build your market profile.

Our Amsterdam office is located at the Zuidas: a bustling area full of companies. In our Cross Towers, we welcome up to 1,500 people every day. For a breathtaking view of the city, head to the 22nd floor. Collaboration takes on a new meaning in our Wavespace, a high‑tech environment that connects clients and colleagues virtually across the globe.

• Bachelor’s degree in a relevant discipline;
  Lean Six Sigma, PMP, Agile or equivalent certifications are advantageous.
• At least 5+ years of experience in consulting, advisory, continuous improvement, operational excellence, process excellence, transformation in GBS/shared services
• Strong…