Workplace Operations Specialist

About the Company

Cover Genius is a Series E Insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and , Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes Ship Rush, Zip and Seat Geek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee.

Our partners integrate with XCover, our award‑winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular CG Gives which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are Bold, Authentic, Purposeful and Inspired

Our People are not Perfect, Traditional, Complacent or Cautious

As a Workplace Operations Specialist on our Workplace Operations Team, you will bring our purpose to life by working at the very heart of our business as an innovator across all administration and service areas relating to our business operations and offices. You will be responsible for overseeing daily office operations, managing facilities, coordinating workplace services, and carrying out key operational tasks to support business needs.

From supporting marketing events to reconciling T&E receipts and reviewing procurement requests, you will collaborate with cross‑functional teams to optimize processes, maintain a safe and welcoming work environment, and support overall company operations.

To drive success in this role, you bring strong organizational and interpersonal skills, basic hands‑on knowledge of operating AV systems and workplace applications, and a proactive, collaborative, team‑first mindset.

• Build and maintain strong relationships with key stakeholders across the organization.
• Oversee day‑to‑day workplace operations, service offerings, and office environments.
• Manage vendor relationships and performance to ensure seamless service delivery.
• Own and monitor the workplace operations budget for your specific location.
• Assist with T&E reconciliation, employee follow‑ups, and expense processing.
• Support company procurement activities and vendor onboarding.

From managing day‑to‑day facility operations to executing strategic workplace initiatives, your work will directly shape how our offices feel and function. Whether streamlining internal processes, supporting workplace safety, ensuring compliance, or jumping in to assist business needs, your impact will be felt across our hubs. Regular collaboration with team members and office leadership will be key to keeping our work environments safe, compliant, productive, and reflective of our vibrant culture and commitment to excellence.

• Maintain workplace organization, space planning, and seating layouts.
• Manage office and kitchen supply inventories, as well as general operational asset tracking.
• Handle incoming and outgoing mail, deliveries, and courier packages.
• Provide general administrative support to ensure the smooth, day‑to‑day running of the office.
• Serve as the primary point of contact for workplace‑related inquiries and address employee concerns promptly.
• Coordinate lunches, catering, and internal office events.
• Facilitate office tours, welcome orientations, and equipment distribution during new employee onboarding.
• Manage equipment collection, return processing, and badge/access deactivation during offboarding.
• Monitor and manage the local office operational budget, driving cost‑effective solutions for supplies, utilities, and vendor services.

• Oversee meeting room bookings, calendar management, room setups, and basic AV support.
• Ensure overall workplace cleanliness, organization, and facility maintenance standards.
• Manage security systems, badge creation, and access control protocols.
• Est…